Customer Service Administrative Assistant

Stephanie Stone **** E. **th Street Loveland, CO *0538 *********.*******@*****.*** 859-***-****

Objective: Administrative Assistant II

Experience:

Extensive and proficient working knowledge of Microsoft Office programs, i.e. Word, PowerPoint, Publisher and Excel as well as Adobe programs, i.e. InDesign, Illustrator, Photoshop, LifeCycle

4+ years experience in desktop publishing and graphic design work i.e. designing and creating documents/products, using various programs

Maintained profitability in position as ImPress Supervisor

Worked closely with individuals on identifying their needs and providing solutions

4+ years retail experience, cash handling, customer service, 3+ in a supervisory capacity etc.

Working knowledge of APA, MLA and Turabian formatting

Strong ability to multi-task

Typing speed 40 wpm

Excellent written and verbal communication

Take verbal or written instruction well

Experience in using a multi-line phone system and performing basic and advanced clerical duties

3+ years experience using heavy duty copiers/printers, faxing and other machinery

Conducted research as an undergraduate in the areas of Psychology and History

Completed one semester of course work in Alternative School setting tutoring At-Risk Adolescence

Able to learn and apply new knowledge and techniques quickly

Education:

Madison Southern High School Berea, Kentucky Graduated 2003

Eastern Kentucky University

College of Arts and Sciences

Bachelor of Science degree received May 2008

Completed course work towards a Bachelor of Science degree in Psychology with a double-major of Psychology and History. Conducted research and designed study for Senior Thesis in Psychology regarding memory recall, false memory and group association. Conducted research for Senior Thesis in History specifically concerning the influence of Media on Public Opinion during the Vietnam War. GPA for Course work towards Psychology 3.4- History 3.3. Overall GPA upon graduation 3.2.

Employment:

Personal Assistant to a Realtor

Responsibilities included basic clerical and secretarial duties, data entry, maintaining organization of client files in paper and electronic form.

Impress Supervisor-OfficeMax February 2007 –May 2011 Supervisor from September 2008 – May 2011

Responsibilities include overseeing the Impress department which is where customers come in for print jobs as well as other services. The majority of my duties involve the use of design programs and being able to create something when the customer may not necessarily have a clear vision of what they want. I supervised two employees who work in the department in my absence. I ensured all administrative paperwork is completed correctly and delivered to its appropriate destination. I was also responsible for ordering supplies and reviewing P & L reports for the department; as well as scheduling department associates and maintaining departmental budget. I worked closely with customers to identify their needs and provide options for solutions. I stepped down as Supervisor because of recent relocation to the Loveland, CO area.

Honors:

Received 4-H scholarship and various grants including the CAP grant and KEES Money toward educational expenses based on GPA at High School Graduation. Received many awards throughout school career and through participation in 4-H, including public speaking.

References available upon request

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