Manager Sales

KERT HOOD

***** **** ***** ***** ********, TX *7406

832-***-**** ********@*****.***

OPERATIONS MANAGER

Leading By Example

PROFILE

A highly experienced Operations Management professional with a history of driving department success and developing cohesive and motivated staffs. Outstanding ability to facilitate effective communication, able to focus and work well in all situations and environments, constantly seeking new challenges, a professional and driven individual with both a strong work ethic and the desire to exceed expectations in all aspects of professional endeavor.

A builder of multi-functional teams and a natural motivator who thrives in environments requiring a high-level strategist and a big picture thinker, as well as front-line practical experience. Proven management skills utilized in driving profitable and cost effective services in a distribution environment. Skilled at sales, problem solving, decision making, security, staffing, developing personnel policies, performance appraisals, training, and inventory control.

• A collaborative team manager with proven ability at managing multiple priorities. A welcome addition to any department, ready, willing and able to function in any role to ensure effective operations.

• Consistently recognized as able to improve operational efficiency through leadership that inspires staff to deliver top performance.

CORE COMPETENCIES

Project Management • Productivity and Performance Improvement • Staff Development

Client Relationship Management • Retail and Distribution/Logistics

Operations Management • Team Leadership. Sales

PROFESSIONAL EXPERIENCE

Pilkington Glass Houston,TX 2011 – Present

Operations Manager

Manage complete operation which includes 14 employees and a call center. Provide leadership and mentoring, including sales, hiring, training, security, and conducting employee evaluations. Responsible for building relationships with customers.

Tire Center, Inc. Houston, TX 2006 – 2011

Distribution Manager

Manage a new start up operation generating sales of $1,000,000 per month. Oversee Warehouse that stocks 25,000 units. Manage and contribute to team building, routing, sales, customer relations, inventory control,DOT regulations, banking, safety, and training. Provide team leadership and mentoring, including hiring, training, and conducting employee performance evaluations.

Discount Tire Direct, Inc. Dallas, TX 1991 – 2006

Distribution Manager 1997 – 2006

For one of the leading tire retailers in the U.S., managed a 83,000 square foot Distribution Center with 45,000 units of inventory. Achieved monthly sales $2,000,000. Oversaw customer service, routing, DOT regulations, security, sales, interviewing, hiring,

KERT HOOD Page 2

Discount Tire Direct continued

evaluating job performance, mentoring team members, banking, maintaining a perfect safety record, and training. Devised and deployed organizational improvements of the Distribution Center operations. Negotiated with competing vendors to secure the best value for supplies.

Manager, Mail Order Division (Phoenix, AZ) 1994 – 1997

Key contributor in opening a new mail-order sales operation. Made outside sales calls. Hired and trained staff, provided input for location lay-out, and led the sales team in achieving sales quotas. Negotiated and purchased product for re-sale.

Retail Manager (Houston, TX) 1991 – 1994

Promoted to assist running a retail sales location. Received extensive training in managing a retail sales outlet and the associated staff. Developed and fostered a relationship with customer that grew our wholesale customer base.

MILITARY

U.S. Army

AWARDS

Received a Letter of Appreciation from the President as Assistant Manager of the top store in sales

Discount Tire, Inc.

Achievement Award for the top Distribution Manager of the year

Discount Tire Direct, Inc.

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