Customer Service Manager

Jonene Taddei

Qualifications

• * years of administrative/management experience.

• Tactful and resourceful with a strong ability to work effectively in any environment

• Effective problem solver, able to take initiative, multi-task, think creatively and work under pressure

• Extremely knowledgeable with all inner office duties tasks and time management

• Proficient in all Microsoft Office, Adobe and Mac applications

• Capable of analyzing and solving technical issues efficiently

• Excellent organization and communication skills

Education

• Temple University, Philadelphia, PA May 2006

• BA Communications

Volunteer

Associated Services for the Blind 2010 - 2011

Copy Holder

Read copy from books and magazines (including punctuation) with the visually impaired for proofreading purposes.

Experience

Jonene Taddei Photography, Philadelphia, Pennsylvania 2005 - Present

I am a self-employed photographer. My client list includes Urban Outfitters, New York Fashion Week, Magic Fashion Convention, DJ Jazzy Jeff, and in 2008 became the founder of Philadelphia DJ Day.

The Star Group, Philadelphia, Pennsylvania 2009 -2010

Front Desk/Social Media

• Provided outstanding support for the front desk at multiple offices while working a dual position as a social media specialist.

• Provide general office support.

• Create, develop and set-up letters, forms, reports and other materials.

• Proofread, correct, revise, copy, file and distribute work as requested or needed.

• Point person for all incoming calls

• Managed incoming phone calls, made appointments, followed-up on urgent issues.

• Organization of client files and helped make permanent archiving.

• Involved in viewing emails, follow-up of all issues to completion.

• Demonstrated ability to improvise, and improve procedures to meet deadlines.

• Voluntarily kept action items on excel spreadsheet, following up on issues for closing out.

• Provided comprehensive clerical support for company staff and management

• Handled daily maintenance requests and petty cash for all employees

• Organized staff for workshops and private parties

• Set up and broke down client meetings getting them anything needed during their time at The Star Group.

• Heavy incoming and outgoing mail distribution, heavy copying, data entry and answering heavy volume of calls.

• Set up and managed facebook, youtube, myspace and twitter pages for multiply clients

Table 31, Philadelphia, Pennsylvania 2008 - 2009

Administrative Assistant

• Responsible for all front house administrative duties while working closely with the general manager to ensure the restaurant ran smoothly.

• Answered all incoming phone calls, set reservations and provided outstanding assistance to the staff.

• Managed travel arrangements, calendar management, daily meeting planning.

• Administrative functions including preparation, formatting and proofreading of correspondences.

• Assist and provide coverage to other Administrative Assistants as necessary, heavy volume filing, data entry & answering of telephones.

• Handled weekly liquor inventory

• Prepared necessary clerical documents such as schedules and spreadsheets on a daily basis

The Chestnut Hill Camera Shop, Philadelphia, Pennsylvania 2007 - 2009

Photo Assistant/Customer Service Rep

• Maintained the overall day-to-day operations including inventory, customer service and sales.

• Assisted in the development and enforcement of store policies and procedures

• Digital photo retouching

• Maintained incoming and outgoing film development

• Organized, set up and performed product shoots

Bridgettes, Ambler, Pennsylvania 2004 - 2007

Front House Assistant Manager

• Directed restaurant operations, monitoring staff requirements to ensure a positive dining experience and superb customer service.

• Promoted guest satisfaction for steady repeat business “The customer comes first”

• Organized and booked all restaurant entertainment, private parties, and events

• Hired, trained, & supervised employees

• Oversaw inventory control, ordering, food sanitation and quality control of food products.

Contact this candidate