maggie bond
Resume:
MAGGIE BOND
Arlington, Texas
********@*****.***
EDUCATION
Northeastern University, Boston, Mass
Bachelor of Science in Liberal Arts
PROFESSIONAL EXPERIENCE
School Crossing Guard 07/2011 -11/2011
DeKalb County Public School System, Tucker, Georgia
• Direct or escort pedestrians to ensure safety, stopping traffic as necessary.
• Guide or control vehicular or pedestrian traffic at such places as street and railroad crossings and construction sites.
• Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources.
• Monitor traffic flow to locate safe gaps through which pedestrians can cross streets.
• Record license numbers of vehicles disregarding traffic signals, and report infractions to appropriate authorities
Social Service Specialist 02 /2009-02/2011
Georgia Department of Human Resources, Lawrenceville, GA
• Providing customers solutions by responding to inbound calls and making outbound follow-up calls to potential clients.
• Communicate with customers via phone, email in the office and the home
• Provides client social services and financial information, and processes orders.
• Work with clients to resolve problems or conflicts, investigate, gather information and assist with other supportive organizations.
• Perform responsibilities of utilizing agency and community resources to meet the requirements of clients
• Responsible for registration and scheduling of clients in the home and office for social services benefits.
• Refer insured and uninsured clients for potential state and federal assistance programs. Expedites statistical information from clients and families.
Social Service Case Manager 07/2002-02/2009
Georgia Department of Human Resources, Lawrenceville, GA
Responsible for responding to and investigating reports of child abuse/neglect, assessing safety and risk to families and children.
Answer telephone inquiries from customers and agencies regarding the status of requests and other service issues.
Work with internal departments to meet client’s needs.
Handled customer questions, complaints, Offered alternative solutions where appropriate
Provide knowledgeable answers to clients regarding services and availability inquiries.
Conduct home visits and interviews with families/collaterals/agencies to acquire pertinent information.
Diligent in identifying and referring families for needed services to promote child safety and family functioning.
Testifies in court hearings as required, recommending extension, removal or returning of custody as appropriate. Obtain police reports, background checks and review criminal histories and backgrounds to determine security issues.
Performed all the out of town county’s safety resources assessments.
Customer Service Specialist 11/1998-7/2002
Primerica Financial Services, Duluth, GA Call Center Department
• Process all the cash transaction that takes place on a bank on a daily basis.
• Maintain accurate details of each cash transactions.
Work with internal departments to meet client’s needs.
Submit quotes for quantity and custom items
Analyzes and answer clients and agents request concerning life insurance policies.
Processed claims and bank drafts on mutual funds and retirement accounts.
Research and investigate data on shareholders accounts.
Process mail, sorting and copying information for clients.
Assist life insurance agents to resolve customer’s problems and issues.
Call Center Agent 3/1996-11/1998
United Way of Atlanta, Atlanta, GA Call Center Department
Answered inbound calls from prospective and established customers in regards to product
Responsible for dissemination of information and referrals to individuals regarding housing, rental, utilities and child care assistance.
Demonstrates and maintain proficiency in effectively using Call Center database software.
Actively participates in the Unity Way 211 committees, teams as needed.
Maintain a quality level of call handing and customer service performance.
REFERENCE UPON REQUEST
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