Customer Service Sales

Kevin Moore

**** **** ******

Ecorse, MI *****

313-***-**** Mobile

********@*****.***

Veterans Preference - 5 point

WORK EXPERIENCE

**/**** - **/****, ********** Equipment Sales, Veterans Group Technology, Apopka, FL, Supervisor: Fred Franks, Tel: 504-***-****, Weekly Hrs Worked: 40

CUSTOMER SERVICE: Conferred with customers by telephone or in person to provide information about products and services. Took and entered orders into the Microsoft Excel Spreadsheet. Conducted cold calls to school districts to advertise and sell Cisco equipments that included routers and switches. Kept records of customer interactions, transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Checked inventory records to determine availability of requested merchandise. Determined charges for services requested, collect deposits or payments, or arrange for billing. Printed out labels, boxed and shipped equipment out to customers. Contacted customers to respond to inquiries. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Reviewed orders for completeness according to company’s reporting procedures.

SYSTEMS: Powered and tested equipment, modules, and ports to determine functionality. Ran command lines to identify and determine Internetwork Operating System (IOS). Analyzed customer’s network data to determine network usage, disk space availability, or server function. Evaluated Local Area Network (LAN) or Wide Area Network (WAN) performance data to ensure sufficient availability and speed, to identify network version compatibility. Checked to verify current system usage, running capabilities, which included Microsoft and MAC software. Verified the amount of servers and end users. Determined the main quality of service such as data usage and Voice Over Internet Protocol (VOIP).

SALES: Attempted to sell company’s products and services, which included refurbished Cisco equipment to prospective or current customers by telephone or through visits. Made presentations on Cisco products and services to school districts to attract new clients. Determined customers' financial services needs and prepared proposals to sell services that addressed these needs. Sold services or equipment, such as routers and switches. Prepared forms or agreements to complete sales. Developed prospects from current customers, referral leads, and sales meetings. Continually evaluated costs and revenue of agreements to determine continued profitability.

Accomplishment: Bid on contract with River Rouge School District, setting up several Apple Computer Labs which increased companies revenue by 15% for that month.

02/2008 - 01/2009, Product Coordinator, Aramark, Las Vegas, NV, Myra McIntosh: N/A, Tel: 702-***-****, Weekly Hrs Worked: 40

Duties: Retrieved food from Food Warehouse and delivered to specific Concession Stands and Restaurants. Unpacked food items and place on proper shelving and in state regulated temperatures. Checked freshness of items before replacing them. Removed outdated product from shelves. Replenished items that was bare or low in stock. Marked each product with a price and daily specials to increase revenue. Referenced Safety Manuals of Nevada state policies, procedures, and training to ensure healthy environment. Returned unsold food at the end of the day, to the proper locations for over night storage. Checked with other store facilities and restaurants if to determine low inventory. Restocked items with product from other areas until supplies from main food warehouse were obtained.

Accomplishment: Effectively managed sales of food by replenishing low stock items from other locations which resulted in high revenues.

03/2000 - 11/2006, Event Planner, Absoloot Boxing, Atlanta, GA, Supervisor: Yahya McClain, Tel: 404-***-****, Weekly Hrs Worked: 40+

CUSTOMER SERVICE: Consulted with customers to determine objectives and requirements for events such as meetings and boxing events. Meet with sponsors and organizing committees to plan scope and format of events. Reviewed administrative procedures with clients and event progress. Arranged flights for all fighter’s personal. Coordinated radio and television interviews for boxers. Evaluated and selected providers of services according to customer requirements. Choose proper insurance policies for fighters and arena.

MANAGEMENT: Established and maintained athletic site coordination amongst athlete’s, promotions and venues. Solicited match maker to pick fighters in same weight classes that would enable a great show. Hired all rotating personnel for Absoloot Boxing which included talent, announcers and Referee’s. Booked venues and arenas to hold events. Designated and developed media advertisement and programmed commercial scheduling. Transported fighters to and from airports, hotels, weigh-ins, media outlets, autographs signings and physicals. Utilizing Microsoft Excel kept track of merchandise and all products sold in conjunction with events. Monitored event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.

10/1995 - 11/2006, Production Manager, Most High Entertainment, Las Vegas, NV, Supervisor: Self-Employed, Tel: 313-***-****, Weekly Hrs Worked: 40+

PROGRAM MANAGEMENT: Rented proper camera, lighting and editing bay. Filed all permits needed for work site locations. Ensured timely completion of film schedule. Set-up lighting for proper look and cinematography. Edited film utilizing Final Cut Pro and Adobe Suite software. Selected proper wardrobe and attire for actors and actresses in production. Troubleshoot and improvise solving issues that arise on the set regarding equipment services or cast and crew issues. Created stand-in release forms for miscellaneous appearances and acquired proper signatures. Ensure implementation and evolutions of safety procedures were met.

BUDGET / FINANCE: Directed and coordinated organization's financial and budget activities to fund operations, maximize investments, and increase efficiency. Reviewed financial statements, activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Oversee activities directly related to providing services such as requesting quotes from different vendors to obtain rental equipment which included lighting, camera, editing bay, boom operator, sound recorder, and dolly grips.

CUSTOMER SERVICE: Arranged transportation for clients to and from airport and filming locations. Provided catered breakfast and lunch for clients and employees. Made lodging arrangements for independent artists. Conferred with customers by telephone or in person to provide information about products and services, take or orders and obtained details of any complaints. Kept records of customer interactions and transactions. Recorded details of inquiries, complaints, and comments, as well as actions taken.

Military Experience: United States Marine Corps, Administrative Clerk

Duties: Maintained Marines Basic Housing Allowances. Created ID cards. Transported Soldier’s to and from field exercises to maintained and sign documentation. Battalion logistics implemented Colonels orders when where and how meals would be served, where vehicles would be staged, where heavy artillery and weaponry would be stored during field exercises.

EDUCATION

A.A.S, Network Administration / Cisco, Henry Ford Community College, Dearborn, MI, 05/2012

ADDITIONAL SKILLS

Technical Skills: Microsoft Office Applications and software, Cisco Router and Switches configurations, Linux, Unix, Novell, Windows Server 2008, Mac Os, SMTP/Open Suse, Fedora, Printing CUPS, Postfix, Dovecot, Fetchmail and Sendmail, Visio, Final Cut Pro, Adobe Suite, Command line interface, Type Speed: 40 wpm,

Class A License with excellent driving record.

PROFESSIONAL ATTRIBUTES: Highly talented and accomplished Network Administrator with over 20 years of customer servicing. A proven record of increasing efficiency, productivity, quality, and operational excellence. Experience in LAN/WAN management and help desk assistance for end-users. Engaging interpersonal skills effectively interacting with staff at all levels. An excellent motivator, multi-tasker, team leader and player that evaluates and prioritizes goals to achieve the mission. An appealing personality that confronts stressful situations with poise and accepts challenging assignments with vigor. Resolute learner who grasps new ideas, concepts, and skills very quickly and applies them to achieve maximum results. Extensive experience implementing networks security and safeguards, including anti-virus software. Prepare needs assessments implementation, plan equipment cost, and time estimation.

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