Customer Service High School

MATTHEW W JEWETT *** Chestnut St Apt *

*********@***.*** Mt Holly Springs,PA17065

Home 717-***-**** Cell 717-***-****

Professional Profile

• Customer Service- communicates with end users with various technical expertise’s and provide service within terms of Service Level Agreement.

• Networking- installs and configures various wireless networks, DNS, DHCP server, VLAN, and VPN’s

• Help Desk- Able to provide support to end users for issues related to desktops, printers, and laptops. Perform manual installations as needed, and move existing from old to new hardware. Search technologies to find solutions to software and hardware issues. Support for Windows XP and Windows 7 users.

Freelance Computer Repair, Mt Holly Springs, PA

Classroom Assistant, New Horizons Computer Learning Center, Mechanicsburg, PA

Information Technologies Certifications

Comp Tia Network+ 2010 MCTS: Windows 7 Config. 2011

Comp Tia A+ 2010 Secret Security Clearance

Comp TIA Security+ 2011

MCDST 2010

MCP 2010

Education

New Horizons Computer Learning Center, Mechanicsburg, PA Graduate 2010

Certificate– Comp Tia Network +, A+, MCP, MCDST

On hands trouble shooting software, hardware, and networking issues

NTC San Diego Graduate

Linton High School, Schenectady, N.Y. Graduate

MATTHEW W JEWETT 414 Chestnut St Apt 2

*********@***.*** Mt Holly Springs, Pa 17065

Home 717-***-**** Cell 717-***-****

Professional Experience

Diverse Technologies/DLA Information Operations 2/2012-05/2012

Help Desk Analyst

• Support as necessary on a 24-7 basis to limit system down time during internal or external outages and peak enrollment periods

• Maintain and support internal software projects and automated processes on an on-going basis.

JFC Global/Navy Depot 08/2011-02/2012

IT Specialist

• Imaging programs from server into new desktop and laptop computers for Navy and Marines.

• Repair software and hardware issues as needed to complete imaging before shipping.

System One/Harsco

Auditor

Audit incoming transfer orders from various steel yards on the East Coast 2010-5/2011

Three Pines Tavern, Mt Holly Springs, Pa 1999-2010

Part-Time Prep & short order cook

• Keep track of multiple orders and make sure the customers who ordered first are served. They also must see that all customers at one table are served at the same time.

MH Technologies, Mt Holly Springs, Pa 2004-2009

Shipping Clerk & Machine Operator

• . Packing and shipment of condenser paper for medical and electrical products

• Set up, operate, and troubleshoot converting and packaging machinery to manufacture products at the highest quality and efficiency standards

• Customer base that extends beyond the U.S. into various overseas countries.

• Examine completed work to detect product defects and verify conformance and adjust machinery as necessary to correct quality or efficiency issues.

• Maintain a safe, clean, organized work area.

BWI of Pa, Mechanicsburg, Pa 2000-2004

Laborer

• Prep door jams and casing for assembly of door units.

• Assemble and pack door units to be shipped to various customers.

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