Systems Administrator

SHIRLEY BERRIDGE

***** ** ** *****

Miami, Fl,

*3157

Cell: 786-***-****

Email: *******.*********@*****.***

SUMMARY

Results-oriented Professional with over twenty years of management and information systems experience in the financial, hotel and tourism industry. Proficient in change management, process redesign, project management. A well liked individual with the ability to work independently or collaboratively to achieve the company goals.

PROFESSIONAL EXPERIENCE

Supreme Lending- Mansfield, Texas – June 2006 – April 2009

Lending Administrator.

• Worked closely with Real Estate Brokers and Realtors

• Provide mortgage companies with clients information

• Negotiate interest rate with mortgage company on behalf of clients

• Provide Title company with all documentation as needed for closing

• Professionally handle all incoming and outgoing clients calls, customer service.

• Ensure that all homes are closed by month end in a timely manner

Unique Vacation Inc.:- Miami, Florida – October 1995 – February 2006.

Regional Manager Information System – Sandals Resort

 Manager technology staff (45) – DBA, Programmers, Technician, M.I.S. Manager, including training and development

 Vendor management – negotiated large contracts for the Hotel Software & Hardware needs

 Analyzed and selected, all systems, software, and hardware in light of end-user and business needs, extensive traveling involved to various sites

 Responsible for the hiring and performance management of staff for IS and new Hotels

Credit Union Central – Toronto - Canada

System Analyst – Management Information Systems July 1988 – November 1993

• Provide technical maintenance on the IBM AS400 Systems, including the monitoring of LAN and printers.

• Trained end users and provided text support.

• Analyzed and resolved related hardware problems, including liaising with IBM technical support.

• Maintained systems group list, server sub-directories file usage, problem log including installation of patches, software upgrades and configuration changes.

Technical Support Analyst, Voice Technologies – July 1988 – September 1990

• Managed voice technologies, including monitoring of performance issues, trouble shooting and resolving problems.

• Analyzed special applications needs, including researching and implementing system enhancements.

EDUCATION:

Hotel Information School, San Francisco, CA (September 1994)

Financial Software DataPro, Oracle, Prosalon Solutions Software Visual One.

Netware 3.12 Administration, Netware 3.12 Advance Administrating 3.1x Installation and Configuration.

IBM Canada Ltd. Toronto, Ontario Canada (1991)

AS400 PC Support AS400 Operations & Technical Support

Honeywell Institute Programming – Canada (1984)

Dbase, Basic Language

Seneca College, Toronto, Ontario Canada (1980 – 1982)

Micro computers, Data Communication, Operating System

SEMINARS AND WORKSHOPS

• 1995 – Project Management – Fred Pryor

• 1992 – How to build and Improve Customer Service – Fred Pryor

• 1984 – “Effective Communication” Workshop

• 1984 – “Telephone Techniques” Workshop on Administrative Services and Women’s Advisor

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