Customer Service Project

EDSON D. MONTERO

*** ******* ****** ***** 508-***-****

Worcester, MA 01603 E-mail *********@*******.***

OBJECTIVE:

A professional, hard working, intelligent individual, who takes responsibility for his work, is familiar with computers and a wide range of software and is able to quickly learn new responsibilities. A team player who is interested in a position in which I can utilize my experience and contribute to the growth and success of the team effort.

SKILLS:

Very people oriented, speaks 3 languages (Spanish, Portuguese, and English), professional writing, people & project management, training experience, good communicator, experience with an open and flexible approach.

EMPLOYMENT & EXPERIENCE:

Sigma Dos International (Marketing Research)

Santo Domingo, Dominican Republic 2002 – 2007

General Project Coordinator

Responsible for staffing, training, and management of the team project.

Manage budget for team initiative and overall project.

Designed database in Access, SPSS, and Access Acci for project management.

Designed surveys to present to the public and then present results to client.

Responsible for daily and project based work for a 22-person team.

Maintained a good client relationship with multiple international companies (e.g. NFA, AC Nielsen, Heineken, Philips Morris, NBA, Shell, etc.)

Worked with Dominican politics and International politics and represented Gallup International (surveys) for research.

DGII, Direccion General de Impuestos Internos (Dominican IRS) 2000 – 2002

Santo Domingo, Dominican Republic

Tax Payer Officer – Customer Service

Responsible for new client initiation/implementation.

Responsible for post client service management.

Maintained client documentation and client records.

Managed communication with outside parties such as lawyers and accountants.

EDUCATION:

Approach International Student Center

Allston, Massachusetts 2007 – 2009

ESL (English as a Second Language)

Universidad Autonoma de Santo Domingo (UASD)

Dominican Republic 1997 – 2002

Bachelors of Science in Social Communications – Majored in Journalism

Cumulative GPA 3.23

La Union High School 1992 – 1996 San Juan- Dominican Republic

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