Manager Process Improvement

CHARLIE DELEON

**** ****** *****, ******** ***** 76028, Cell: 682-***-****, E-mail: *********@*******.***

High performing professional with extensive experience in program management, eager to provide effective leadership, performance results and superior service

PROFESSIONAL PROFILE

• Experienced professional adept at developing solutions to complex problems, over 20 years of Technical Product Support, with strong emphasis on military aviation logistics support systems for both rotary and fixed wing aircraft

• A strategic professional with the vision, self-discipline and initiative to routinely meet and exceed organizational goals and deadlines

• Strong ability to analyze complex data and make strategic organizational decisions

• Innovative communicator and problem-solver that familiarizes customers and management with underlying issues and provides resolution

• Strong work ethic, reliable professional who learns quickly and performs consistently in challenging situations

AREAS OF EXPERTISE

Technical Publications Management – Productivity and Efficiency Improvement – Budget Development and Implementation Training and Development – Solution Implementation – Data Analysis – Employee Mentoring

Records Management - Research and Assessment – Strategic Planning

PROFESSIONAL EXPERIENCE

Program Manager, US Marine Corps, Fort Worth, Texas May 2008 – May 2011

• Supervised a staff of 14 diverse administrative professionals in the delivery of product support services for an aviation organization of over 600 personnel

• Performed compliance inspections on department and customer technical publication programs

• Substantially increased organizational efficiency as the lead liaison, effectively building relationships with customers and department staff, by facilitating assets, administrative directives, and assisting with technical and non-technical policy and procedures

• Piloted the organization’s first ever Mission Readiness Program, which included cost analysis, performance research, and reporting

• Assisted department Six Sigma Team with data research to identifying department maintenance constraints

• Utilized effective process improvement methods in order to increase mission readiness and reduce operational cost

• Effectively maintained department records and electronic documents as part of a major aviation program critical to organization success

• Developed, and reviewed annual budgets, request emergency funds and reconcile discrepancies

• Examined the budget and search for innovative ways to improve efficiency and keep the department within fiscal constraints

• Established a robust mentorship program which significantly enhanced employee performance and retention

• Developed all employee performance objectives and monitor performance goals

Program Manager, US Marine Corps, Okinawa Japan, Oct 2005 – May 2008

• Supervised a staff of 11 administrative professionals in the delivery of product support services for a operational department of 250 personnel

• Supported both electronic and paper based technical publication programs for rotary and fixed wing aviation programs

• Performed compliance inspections on department technical publication programs

• Maintained over 20,000 electronic and paper aviation records critical to safety of flight as part of four major aviation programs in support of both US Naval fixed and rotary wing programs

• Improved work efficiency, reduced administrative errors by 30 percent and improved the quality of administrative functions by conducting process improvement training within the department

• Enhanced department performance by reviewing mission degraders and recommending process improvement methods to the operations manager

• Assisted department operations manager with short and long range strategic planning

• Successfully managed four critical operational programs with exceptional results and zero aviation mishaps

• Trained, mentored and evaluated the performance of 11 administrative professionals

Department Manager, US Marine Corps, US Embassy Muscat, Oman/St. Petersburg, Russia Jan 2003 - Oct 2005

• Maintained all classified documents related to top secret programs as part of multiple sensitive government programs

• Drafted, implemented, and maintained strategic operational plans

• Provided technical training to all employees on equipment related to safety and operations

• Routinely passed program inspections related to operations, budget and administration

• Developed, managed and implemented the department budget for operations and discretionary spending

• Effectively worked with the Financial Management Officer to ensure minimal budget discrepancies, thereby saving the US Government an average of 17% in annual budget expenditures

• Trained approximately 300 US/Foreign personnel in emergency preparation and response

• Conducted all mentorship and performance evaluation for five security professionals

• Direct oversight of over two million dollars in operational assets with 100% department accountability

• Supervised all administrative matters to include drafting and implementing work schedules, handling travel, leave, and pay for five security professionals

Program Supervisor, US Marine Corps, Miramar, California, Sep 1999 – Jan 2003

• Supervised a staff of 12 administrative professionals in the delivery of administrative functions for a high pace operational department of 130 personnel

• Effectively maintained both technical and non-technical publications within direct oversight on the department Technical publication program

• Maintained over 10,000 electronic and paper records critical to safety of flight as part of four major aviation programs

• Effectively managed four operational programs critical to aviation safety with zero aviation mishaps

• Analyzed, measured and reported organizational readiness and performance trends

• Consistently increased operational readiness by identifying critical performance degraders

• Assisted department operations manager with short and long range strategic planning

• Developed all employee performance objectives and monitored performance goals

Department Manager, US Marine Corps, Pensacola, Florida, Apr 1996 – Sep 1999

• Supervised a staff of four administrative professionals in the delivery of highly complex administrative functions for a training department of 720 personnel

• Provided technical guidance to executive staff on all legal and administrative matters

• Maintained all legal records and electronic documents for a training department of 720 personnel

• Produced and analyzed complex legal reports for executive management

• Conducted all department training related to policies and procedures

• Incorporated process improvement methods thereby achieving administrative process reduction by an average of 20 percent

• Responsible for tracking the daily progress of all administrative matters within the department by establishing priorities, and processing requirements

EDUCATION

The University of the Incarnate Word, San Antonio, TX Oct 2010 - Present

Matriculating towards Masters of Applied Administration

Columbia College, Columbia, MO Jul 2010

Bachelors of General Studies

TRAINING

Department of the Navy May 2010

Lean Six Sigma – Green Belt Course

Top Secret/SCI - PSI Adjudication of SBPR OPM Opened 20100901, Closed 20101208, determined eligibility of SCI-DCID 6/4 on 20101218 DoNCAF

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