Work at Home Opportunity

DAWN M. DEPIRRO

**** ********** ****** ******, ** 28658

Phone: 828-***-****

EDUCATION

1997– 2000 Indian River Community College Fort Pierce, FL

•A.S. Degree in Computer Programming and Applications, graduated Phi Theta Kappa with High Honors (GPA: 3.6)

•Completed course in QuickBooks 2000 - November 2000

•Completed H&R Block Course, Individual Income Tax – October 2004

•Completed H&R Block Course, Enrolled Agent Preparation Course – September 2005

EMPLOYMENT HISTORY

Sep 2007 – current PAYWISE, INC.

C/O CCH TAX and ACCOUNTING

Newton, NC

FORMS DEVELOPER II – Remote Employee - Manager: Anne Tourjee

Responsible for creating calculations and links on income tax forms, interpreting tax form instructions, and researching and implementing enhancements.

Duties:

•Create formulas from instructions found on forms, tax agency instructions and tax professional advice

•Assist in the development of changes and improvements to standards

•Program and proof high complexity forms using internal system tool with low error rate

•Analyze and implement solutions to errors reported from customers

•Document and review defects and solutions using internal tracking tools (Defect Management System)

•Ensures that assigned forms activities are completed within established time frames

•Test tax form changes and enhancements using tax software developed by company

•Backup for Quality Assurance team as needed to effectively test forms produced by Forms Developers

Sep 2001 – Sep 2007 CCH TAX AND ACCOUNTING

Fort Pierce, FL

FORMS DEVELOPMENT SUPERVISOR - Manager: Anne Tourjee

Responsible for the oversight of the daily activities of a team of six of Form Developers of the Individual Income Tax Team, also known as The 1040 PIT Crew.

Duties:

•Coached and trained staff members

•Monitored and prioritized project, workflow and balanced tax team workload

•Led several training sessions throughout the course of career, both for team specific purposes and meetings where all developers attended

•Provided technical guidance to team and other departments

Accomplishments:

•Appointed Forms Development Supervisor – Feb 2006

•Appointed Forms Development Technical Lead – July 2005

•Appointed Forms Development Trainer – June 2005

Trained groups of 5 or more in a classroom setting for 2 consecutive years.

Nov 1998 – Sep 2001 Brogan Pest Control, Inc.

Port St. Lucie, FL

ACCOUNTS RECEIVABLE/ADMIN ASSISTANT

Responsibilities included:

•Created and maintained Microsoft Office applications and desktop publishing using Adobe PhotoShop

•Monitored and controlled a Global Positioning Satellite System responsible for tracking 12 or more technicians, contacted customer support if problems

•Handling a multi-line phone system, dispatching using two-way radio system, setting appointments, filing, copying, billing, and customer account maintenance

•Collection calls for delinquent customers (30-60-90)

•Assisted in month-end reconciliation

•Daily back-up of computer system

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