Looking for a new career

*** ******* ****** • PLAINFIELD, NJ *****

PHONE 732-***-**** • E-MAIL **********@*******.***

SHONDAA DARDEN

OBJECTIVE

A dynamic, top performing professional who would like to obtain a challenging and rewarding position in the medical field that will utilize my organizational and managerial skills while providing an opportunity for advancement.

SUMMARY OF QUALIFICATIONS

Highly motivated, results driven and set effective priorities, implement decisions to achieve immediate and long-term goals to meet operational deadlines. Excellent communicator, adept at analyzing situations and developing new ideas or alternative courses of action in order to design, sell, or increase production. Intermediate to advanced level knowledge in the Microsoft Office Suite and AIM, ICE, RUMBA medical software applications.

PROFESSIONAL EXPERIENCE

11/2005 - Present Clara Mass Hospital Belleville, NJ

Care Manager

Approved a daily volume of more than 200 Claims including surgical, workers compensation, and Medicare, Medicaid, exercising knowledge of medical terminology and ICD-9/CPT Codes. Acted as a professional relations representative, providing information concerning contract coverage for PCP, Medical and psychiatric claims. Reports, Scoreboards, PET calls to patients, CQI’s

4/2003 – 2/2004 Somerset Medical Center Somerville, NJ

Scheduler/Customer Service

Oversee computerized front desk scheduling center and patient relations for a fast paced radiology/breast cancer surgery department. Schedule appointments for MRI, CAT scans, Ultrasounds and nuclear medicine

2/2001 – 2/2002 Adecco Staffing Service Edison, NJ

Customer Service Rep

Implemented Quality Control procedures to ensure full compliance with company policies and procedures. Generated weekly statistical and departmental performance reports for senior management review, answered inbound calls in support of customer needs, reviewed and accounted for issued audits on account information and processes.

EDUCATION

5/2005 – 11/2005] Central Career School Center South Plainfield, NJ

Certificate

Provided with the necessary knowledge and specific skills required to function effectively in the medical office environment. I was prepared for medical billing and coding positions that require general administrative skills as well as obtained a specialized knowledge of medical terminology and procedures, insurance billing and coding systems, computerized patient account and personal computing skills that will transfer to any business environment.

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