Customer Service Project

Donald Hopkins

Objective

My Objective is to gain a position allowing for parlay of demonstrated organization, customer service, communication, and project management skills proven by 9 years of successful, profitable self-employment.

Profile

Motivated, personable business professional with multiple skill sets and a successful 9-year track record of profitable small business ownership. Talent for quickly mastering technology – Well trained in Microsoft and Adobe software programs. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting crucial deadlines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Project Management

Report Preparation

Written Correspondence

General Office Skills

Computer Savvy

Customer Service

Scheduling

Marketing & Sales

Sketch/ Render and Create

Accounting/Bookkeeping

Image Consulting

Professional Presentations

Professional Experience

Communication: Reports/Presentations

Prepare complex reports for client meetings outlining project details and budgets while ensuring full compliance with company requirements and close deadlines.

Author professional correspondence to client and vendors.

Design and deliver series of classes educating employees on proper techniques to improve skill set.

Communicate concepts to clients using layman’s terms to facilitate understanding.

Rapidly learn and master varied computer programs.

Customer Service/Marketing/Problem Solving

Oversee business operations and provide impeccable customer service:

Built a clientele supported by 60% referral business.

Develop and implement strategic marketing plan for business:

Launched a thriving business, building revenue from $0 to over $72K in first three years with minimal overhead.

Create special promotions, write/design print, E- advertising, and coordinate all media buying.

Won over highly skeptical first time clients as the west coast editorial assistant of a national magazine.

MTV,Bet nominated videos featuring my costume design and art direction..

Increased younger readership.

DETAIL MASTERY & Organization

Manage all aspects of day-to-day operations as owner and project Mgr.

Facility rental/maintenance.

Finances: accounts payable/receivable, invoicing, budgeting.

Supervision of a various in house employees and 3rd party vendors.

Compliance with all client confidentiality agreements.

Employment History

The Art Department ( Custom Wardrobe, Prop and Set building) – NYC- ATL -LA

Owner/Operator, 2003 to Present

Celebrity Costume Design and Creation - Music Video Art Direction-Tour Prop and Stage Design- Product Packaging Design

Time Warner Cable– New York, NY - Los Angeles

Sales - Service upgrades/ Tech - Troubleshoot / Customer Service - Information and Issue dissolution / Accounting- Billing and Credits,

Education

Herzing College – Atlanta, GA GPA: 3.3

Art Institute Of Atlanta – Atlanta, GA

Advertisment- International Marketing GPA: 3.5

portfolio - www.duckymoncur.4ormat.com

References furnished upon request

1032 S Orange DR Unit 2 Los Angeles,CA 90019 213-***-**** ***************@*****.***

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