Information Technology

William Keleture

***************@*****.*** / 563-***-****

Objective: Seeking a position that will enable me share my knowledge and experience and continue my career with a leading company.

Professional Profile

•Manual and Automated Software Testing and Quality Assurance Training

•Extensive knowledge in reviewing and understanding business & functional requirements to develop detailed test plans, test cases, and test scripts.

•Excellent knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like requirements gathering, analysis, design, development and testing.

•Good knowledge in the different testing scenarios such as Functional Testing, Regression Testing, Integration Testing, Black Box Testing, GUI Testing, Back-End Testing, Browser Compatibility Testing, and Unit testing in different stages of SDLC.

•Highly organized individual with excellent documentation, management and presentation skills.

•Handled multi task roles and very efficient in high-pressured, fast paced environment.

•Competent with Windows operating systems and desktop applications, web browsers, and other tools.

•Excellent communications, interpersonal and interaction skills

Technical Skills and Knowledge

QA Testing / Defect Tracking Tools QTP 8.2/9.0/9.1/9.2, Test Director6.0/7.0/7.6/8.0, Test Complete 6.0, Quality Center 8.2, Clear Quest, Microsoft Office

Programming Languages C#, C++, Java, VB 6.0

Databases SQL Server 2000, MS Access 2000

Operating Systems Windows95/98/NT/2000/XP

Web/Application Servers Web Sphere, IIS 5.0,

Scripting Languages HTML, VB Script, Java Script

Networking TCP/IP, UDP, SOAP

Reports Crystal Report, Java Report

Version Control Visual Source Safe 6.0, Clear Case 7.0, SVN

Project Management VISIO, Project

Professional Experience

Client: Des Moines School District September, 2009 - Present

Project: Substitute Teaching Middle and High Schools

Role: Substitute Teacher

Description: Filling in to assist teachers in all subject areas in both middle and high schools.

Responsibilities:

•Fill in to assist both the teachers and the students to continue to enhance their education.

•Read the plan book for clues to what you are to teach.

•Learning students name by taking attendance to build a rapport to help in managing the classroom.

•Check and sign excuses according to the school policy.

•Follow the regular wishes of the teacher in giving assignment, collecting and grading papers.

•Leave a summary of the work done during the teacher’s absence.

•Flexibility and adaptation to teach any subject at any level when called on a short notice.

Client: TAC worldwide March, 2009 – August, 2009

Project: CVS Store Network Switch Expansion

Role: Cisco Switch Installation

Description: Replacing and switching Cisco switches in all the pharmacy stores in the nation.

Responsibilities:

•Verified all the Devices and prepared sites for the installation.

•Reconfigured the various devices that are available within the CVS stores.

•Disconnected the old devices and connected the new Cisco switch to replace the old device.

•Verified that all the cables are labeled from the devices and connected back appropriately.

•Connected and programmed the IP address into the printer.

•Called Roll out Operations Center (ROC) to perform testing to verify that devices are ready and working.

•Performed test with the Store Manager to verify that all the store equipment working and up to date.

•Performed data migration for Dell clients from old computers to new computers.

•Deployed new computers and the peripherals to customer locations.

•Packed and shipped the old computer and peripheral to the manufacturer as required by company.

Client: Tech Team Global July, 2007 – October, 2008

Project: Desktop Support

Role: Tier One Support

Description: Provided Tier-1 hardware and software technical support for John Deere’s corporate internal desktop technology users, including regional office staff.

Responsibilities:

•Answered incoming calls and log all customer questions and issues accurately and efficiently into ticketing system

•Provided Tier-1 desktop support, by troubleshooting hardware, software and network related issues as well as Blackberry issues.

•Provided restorative or maintenance actions to resolve end-user issues. Make repairs, configuration changes, or upgrades to workstations, software, and Blackberry’s or replace as required

•Provided technical support remotely, over the phone, via email, or on-site to efficiently and effectively resolve user desktop technical issues. Identify issues that need escalation and escalate them to appropriate staff, units, or vendors

•Created, updated, tracked, and ensured that work orders are completed within appropriate timeframes and monitor and expedite work orders as required and involve supervisor as appropriate to ensure timely resolution of issues

•Efficiently and effectively used the corporate work order software system to document user problems, solutions, assign work, expedite problems through Tier-2 or Tier-3 staff, and in general perform the desktop technical support functions

•Developed, maintained, and installed software images and software packages using current delivery tools and standards

•Worked competently in and maintained competency with Windows operating systems and desktop applications, web browsers, special application software used.

•Assisted with defining and documenting knowledge base articles as well as special projects as needed.

•Consistently met or exceeded required performance criteria.

Client: APAC Customer Services June, 2004 – Dec, 2007

Project: Customer service for Citi Bank

Role: Customer Service Representative

Description: Answer incoming calls from prospective Citi Bank customers to explain services and products offered

Responsibilities:

•Used customer service skills in analyze situations and/or data in providing solutions on client products while attempting to sell the products to customer

•Accessed customer account and verify account information on every call

•Learned and applied technical concepts by becoming proficient with clients programs.

•Educated customers of the benefits of client products and sell products to customers by offering and probing on every call

•Entered and updated orders in the data base

•Participated in project meetings to learn application domain knowledge and gather information from customers for future use.

•Responsible for handling a large volume of inbound phone calls regarding cellular service and strives to provide “one-call resolution" for problems and irregularities identified by customers.

Client: IHS Trinity Hospital, IL July 2003 –February 2004

Project: Deployment Technician

Role: Deployment of hardware and software systems

Description: Hardware and software installation, configuration, maintenance and troubleshooting of Hospital systems.

Responsibilities:

•Installing, configuring, maintaining and troubleshooting systems

•Established email accounts for new clients

•Imaged new PCs for deployment

•Responsible for inventory documentation and technical specifications

•Maintained records and systems regarding hardware and software license inventories

•Interacted with vendors to resolve user issues, warranty repairs, and assign work to vendors

Client: Pleasant Valley High School IA April 2000–July 2008

Project: Assistant Coach Track And Fields

Role: Sprints and Long and high jump Coach

Description: Develop up a schedule to be used for the track and field season for the year.

Responsibilities:

•Helped students in early strength development to prepare them for the season.

•Taught and assisted athletes developed necessary skills.

•Assisted and prepared athletes both physically and mentally to participate in competition.

Educational Qualifications:

Master of Business Administration

University of Phoenix

Expected Graduation August 2010

Bachelor of Arts in Computer Network Administration,

St. Ambrose University, Davenport IA

Associate of Arts in Information Technology,

Scott Community College, Davenport IA

Professional Training in Manual and Automated Software Testing and Quality Assurance,

Sharp Path, Rolling Meadows, IL

Coaching Authorization, State of Iowa

Coaching Certification, USATF Level 1

Iowa State Substitute Teaching Authorization

REFERENCES: Available upon request

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