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Customer Service Manager

Atlanta, GA, 30349
August 20, 2012

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**** ********** **** *****: 770-***-****

COLLEGE PARK, GA 30349 Cell 678-***-****



Objective To secure a position in which vast experiences may be utilized.

Experience 2007-2011 Amedisys Home Care

Business Office Manager

Responsible for processing payroll

Responsible for coordination & management of day to day operations of the office

Supervised Receptionist, Schedulers, medical records and medical supply departments

Responsible for new-hire processing, hiring & training for new office staff, conducting new hire benefit orientation, maintaining of personnel files, to include entering separations and changes, assisted employee with personnel related matters, maintain payroll information and reports

Audits patient accounts per company processes and procedures for daily & monthly billing

Schedules meeting, in-services and conferences

Process account payables, maintain petty cash

Orders and maintains office supply inventory

Compiles data for monthly & quarterly reports.

Receives, open, date stamps and distribute mail to Director or Managers

Provide customer service to internal & external customers

Telephone MD offices for the receipt of signed orders

1999-2006 DeKalb Medical Center Home Health Decatur, GA

Office Manager/Billing Specialist

Processed payroll

Coordinate & manage the day to day operations of the office

Supervised Receptionist, Data Entry, Medical Records and Medical Supply Departments

Maintained personnel files

Submitted and transmitted bills for all payers (Medicare, Medicaid, Insurance, Private Pay)

Accounts receivables, accounts payables


1997-1998 Georgia Baptist Home Care Svcs. Atlanta, GA

Reimbursement Specialist

Supervised Collection Personnel

Coordinated the billing process for Medicare, Medicaid and Private Insurance.

Processed Medicare RTP’s

Implemented Training for billing and collection staff

1996-1997 Trimark Health Services Atlanta, GA

Staffing Coordinator

Scheduled home health and private duty visits

Interviewed and hired CNA’s

Maintained personnel records

1991-1996 Metro Home Services Atlanta, GA

Payroll/Billing Supervisor

Supervised billing and payroll Personnel

Coordinated billing process

Maintained financial files

Trained staff for billing and payroll related duties

Education 1973-1976 Martinsville High School Martinsville, VA

High School Diploma

Skills Office Management, Customer Service, Billing,(Medicare, Medicaid, Insurance, Private Pay), Computer Applications, Scheduling, Data Entry, Written/Oral Communication Skills, Accounts Payable, Account Receivables, Processing Payroll, and Medical Terminology, Organizational, Analytical & Self Management Skills

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