Customer Service Medical

CAROL D. STYRON

*** ****** **** *****, ** ***** email:************@*****.*** Cell: 646-***-****

OBJECTIVE: To obtain a Receptionist/Clerical position in the medical field, where I can become an asset to your organization.

WORK EXPERIENCE

DOUGERT MANAGEMENT CORPORATION, Bronx, NY

Building Administrator: Effectively assist building mangers by handling all administrative functions. Entrusted with the most complex customer service issues, as a result of exceptional ability to promptly resolve concerns and satisfy customers. Process lease renewals and checks consistently in a timely manner, on a weekly and monthly basis, send out notices for late payments; prepare rent envelopes; sign leases; collect and calculate payments, and maintain files, for more than 600 units in 17 buildings. (6/2008 - Present)

TRI-STATE EMPLOYMENT, New York, NY

Data Entry Clerk: Determined eligibility for 80-100 potential HEAP clients per day. Approved payments based on income and household composition. Accurately input data in to mainframe system. (6/2006 - 2/2008)

WINSTON TEMPORARY STAFFING AGENCY, New York, NY

Columbia Presbyterian Hospital, New York, NY

Floater/File Clerk: Maintained medical charts for several urological physicians and other medical staff. Covered phones for absent secretaries. (8/2005 - 2/2006)

GROUP HEALTH INCORPORATED, NY

Gained varied and extensive knowledge of the health insurance business over an 18-year period (6/1986 - 8/2004) in the following positions:

Prototype Clerk: Set example of claims; read and distributed daily reports.

Customer Service Representative: Verified patient contract information and claims status.

Provider Directory: Processed applications for doctors interested in participating in the GHI network.

Adjustments: Adjusted medical claims for proper payment.

Coding: Converted provider-coded claims to GHI coding system for correct payment.

Correspondence: Operated Wang OIS 140. Transcribed letters for correspondence staff.

EDUCATION

LEHMAN COLLEGE, Bronx, NY

Bachelor of Arts: 2010

Major: Psychology

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