Customer Service Manager

Kathryn L. Hoffman

*** **** ****** ******* | Batavia, IL 60510 | 630-***-**** | *.*****@*********.***

WAREHOUSE MANAGEMENT / INVENTORY SPECIALIST

PROFESSIONAL PROFILE

Energetic and driven professional with 6 years of warehouse management experience. Innate ability to identify opportunities for efficiency and quality improvement and successfully implement new procedures accordingly. Well respected by upper management and direct reports alike due to a team-oriented, hands on management style. Motivated to capture and expand business growth opportunities.

KEY SKILLS SUMMARY

• Supervisory and Training Experience • Effective Delegation Skills

• Knowledge of Logistics • Process Improvement

• Inventory Control • Conflict Resolution

• MS Office, UPS Worldship, FedEx Online • Highly Organized & Detail-Oriented

EMPLOYMENT HISTORY

Carpet Cushions & Supplies, Elk Grove Village, IL 2001 - Present

Carpet cushion and accessory distributor with 17 Midwest locations.

Assistant Warehouse Manager (2006 - Present)

Promoted from within due to continually exceeding performance expectations. Oversee daily logistical processes and inventory control. Competent in all aspects of warehouse function, and able to assume Manager role with ease whenever necessary. Key Achievements include:

• Improved overall inventory accuracy within first several months in position. Implemented an inventory labeling system and continually identify and correct the root cause of inaccuracies. Customer orders now approximately 99% accurate.

• Identified the need for a paper and wood recycling program. Researched new trash and recycling vendors and contracted lower monthly service fees.

• Recognized and developed new revenue stream through sales of slightly damaged bags of grout and carpet pad. Previously discarded, bags now sold at a discounted rate.

Delivery Truck Driver (2001 - 2006)

Maintained efficiency and safety in all deliveries while making excellent customer service the top priority. Ensured all required Department of Transportation documents were current and well organized. Kept detailed records of mileage and fuel expenses. Key Achievement Includes:

• Identified re-fueling procedure as inefficient. Suggested that drivers instead refuel at a service station with multiple locations throughout the area. Owner agreed, and delivery efficiency improved.

EMPLOYMENT HISTORY

• Continued •

ThyssenKrupp Steel USA, Carol Stream, IL 1998 - 2000

ThyssenKrupp Steel USA's advanced technology facility is the cornerstone of a new global market expansion.

Executive Administrative Assistant

Provided daily administrative support to the Vice President of Operations. Produced and distributed all written correspondence; created and updated monthly budget spreadsheets; maintained organized filing system.

RELEVANT TRAINING AND CERTIFICATIONS

Emergency Evacuation Planning Certification, 2006

Certified Forklift Operator, 2006

Licensed in State of IL with a Class A CDL, 2000

Excellent References Available Upon Request

• • •

Contact this candidate