Customer Service Sales

Dolapo Phillip Okunola

(Local Candidate; Available Immediately):

CONTACTS: CELL: 347-***-****, EMAIL: ******.*******@*****.***

Summary:

To work in an organization that is innovative which will provide job satisfaction, challenging and give room for growth & development.

Education:

• SYMANTEC EDUCATION : Oct, 2011

Symantec NetBackup 7.0 for Windows & UNIX Administration

• SUN/ORACLE EDUCATION: Dec,2009

SUN Certified System Administrator for Solaris 10 OS

• NIGERIA INSTITUTE OF MANAGEMENT : June, 2007

Proficiency certificate in management (chartered)

• LAGOS STATE UNIVERSITY : April,1999 – June,2004

B Sc. Chemistry

Professional Certificate:

• Proficiency Certificate in Management (chartered )

• Certificate of completion) Peer Education Training

• Customer Service Skills Development Training

• ITIL V3 certified

Leadership Skills:

Functioned as a team leader of groups of 7 and above severally and presently call center supervisor.

Carries subordinate and colleague along to achieve target.

Relates with supporting units on behalf of team and unit.

Excellent motivation ability and a team player.

Success driven can do attitude

Ability to organize workload by setting reasonable priorities with attention to details.

Customer Service & Strategic- Relationship Building Skills:

An unwavering commitment to customer service, with the ability to evaluate and resolve customer complex issues and win customer loyalty.

Build and maintain productive relationship with the customer.

Listen attentively, solve problems creatively, and use tact and diplomacy to find common solutions.

Information Technology Skills:

Proficiency in Power Point, Ms Word,Ms Excel and Data Base,

Proficiency in use of Microsoft software

Profound knowledge of UNIX operating systems.

Professional Experience:

Aug 2008 - recent: Contact Solutions Ltd. Nigeria

CALL CENTER SUPERVISOR

Receive and resolve customer queries

Collation of daily customers’ complaints and drive corrective action.

Write weekly report and relevant paperwork and documentation as regard to call center update.

Dec 2007- August 2008: Contact Solutions Ltd. Nigeria.

CALL CENTER AGENT.

Making inbound/outbound calls to customers/clients through the ALTIGEN and AGENTEL software package.

Data collection of customers/clients information using the CRM (customer relationship management) soft ware package.

Escalating customers/clients information to the end users.

Ensure a timely response system to enquiries & feedback to customers/clients.

Recruitment of customers and customer retention management.

Build and maintain relationships with the customers

Feb 2004 - Aug 2006: Paollo Ventures Ltd. Nigeria

SALES EXECUTIVE.

Data collections of sales record using MS excel.

Preparation of sales analysis

Up-dating of customers/clients sales and payments record.

Preparation of daily sales report.

Sept 2006-Aug. 2007: Government High School.

CLASS INSTRUCTOR.

Data collection of pupil’s attendance

Preparation of scheme of work and lesson notes

Collating of pupil’s result.

Impacting knowledge into the pupils.

Interest:

Traveling, Meeting & Interacting with people, Reading and playing the game of chess

References:

Available on request.

Contact this candidate