Customer Service Sales

Sarah Schultz

*** ******* **, *****, *******, ***13, 813-***-****, ***********@*****.***

Personal Profile

Desire to aid and enhance the well-being of others

Willing to learn and educate others

Education

Southeastern University, Lakeland, Florida

Bachelor of Science in Psychology, 2003-2008

Experience

Railroad & Industrial Federal Credit Union, February 2011-December 2011

Call Center Representative

Strong in-bound and out-bound call center experience

Responded to customer inquiries and requests and resolved issues efficiently and professionally

Work closely with other departments to pro-actively solve member requests

Understood, know and adhere to business process guidelines every time

Demonstrated customer demands satisfaction flexibility in a high volume, production environment

Participated in cross training of responsibilities

Taking proper directional guidelines from site manager or supervisor as required

Maintained daily logs of measurements, accuracy of required reports and other accountable items

Ensured quality and operating standards were met based on service objectives

Ensured highest level of customer care

Railroad & Industrial Federal Credit Union, April 2010- February 2011

Guest Relations Receptionist

Answer telephone, screen and direct calls

Take and relay messages

Provide information to callers

Greet persons entering organization

Direct persons to correct destination

Deal with queries from the members

Ensures knowledge of staff movements in and out of organization

General administrative and clerical support

Prepare letters and documents

Receive and sort mail and deliveries

Tidy and maintain the reception area

SONO Café, 2009-2010

Guest Relations

Successfully handled, monitored and controlled food and beverage operations

Forged well-built relationships with the customers, staff members, guests and team organizers

Outstanding client understanding and commended for delivering and implementing company promotional products’

Cash handling, answering phones, ensure and deliver food orders with excellent customer service etiquettes

Walgreens Drug Stores, 2008-2009

Retail/Sales Representative

Responsible for increasing cosmetic sales volume by 20%

Responsible for keeping the records of promotions, sales and policies related to interactions and payment.

Give response to phone calls regarding to store and products

Make study of customer's needs by selling products from the Cosmetic and Photography departments.

Done calculation of purchases, sales values, credit and cash payment.

Give all the information to customers about products regarding to its uses, care and operation

Done various other duties as assigned

Provider, 2002-2005

Volunteer Mentor Role

Took the lead in supporting teenagers through a mentoring relationship

Served as a positive role model and friend

Was actively involved with their interests and life experiences

Build the relationships by planning and participating in activities together

Build self-esteem

Help set goals and work toward achieving them

Assisted and mentored trouble teens by preparing them for life after high school

Provided weekly evaluations and progress reports

Skills

Very ambitious and able to take any responsibility

Excellent communication and writing skills

Excellent people skills

Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power point and internet

Able to work under pressure

Open minded, compassionate, patient and motivated

Accomplishments

Volunteered and worked at Beacon Pointe Elderly Facility as an activity coordinator

Aided multiple church missionary trips to Nicaragua and provided locals with medical and hunger assistance.

Assisted childcare activities for New Hope Community Church

References

References Furnished Upon Request

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