Customer Service Representative

Jessie Branch

*** ***** ***

Niagara Falls, New York 14301

Phone: 716-***-****

Email: ***********@*******.***

QUALIFICATIONS:

• Work well without supervision

• Bilingual English/Japanese with the ability to translate

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer support services

• Skilled at learning new concepts quickly while working well under pressure

PROFESSIONAL EXPERIENCE:

2010-2011 W. Toronto Moving and Storage Toronto, Ontario

General Laborer

• Safely and responsibly moved customer’s furnishings to new residences

• Upheld safety regulations by complying with provincial standards

• Carried needed tools and supplies to and from trucks, and replaced them after use

2009 Duane Reade New York, NY

Stock Associate/ Customer service Representative

• Updated store’s inventory and replenished stock daily

• Compared merchandise invoices to items actually received to ensure that shipments were correct

• Retained dissatisfied customer’s business by resolving complaints in a satisfactory and timely manner

2004-2008 Jec School Fukuoka City, Japan

English Teacher

• Facilitated language instruction to Japanese students who were learning English as a second language

• Organized daily lessons, assessments, activities, and assignments

• Provided additional, one-on-one tutoring services to students after school

2001-2004 United States Navy U.S. Fleet Activities Sasebo, Japan

Deck Seaman

• Maintained ship’s security by documenting the records of persons entering and exiting ship

• Completed regular rounds on ship’s deck to ensure safety and security of all shipmates

• Day and night scheduled armed watch (Aft, Starboard, Port of ship)

EDUCATION:

2010 Crown University

Bachelor of Science, Asian Languages

2001 Belz Academy

High School Diploma

LANGUAGE SKILLS:

Japanese Oral Language Proficiency

Fluent

Written Language Proficiency

Intermediate

COMPUTER/TECHNICAL SKILLS

• Microsoft Office Suite (Word/ Excel/ Power Point)

• Internet Applications

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