Customer Service Human Resources
Resume:
Emily Lawson
** ***** **** *** *****, NY *****
********@*****.***
OBJECTIVE: Gain full-time position in Human Resources for a company that will
allow me to utilize and expand on my skills and education in the psychology field
EDUCATION
Bachelor of Arts, University at Albany, Albany, NY, May 2012
Major: Psychology
Minor: Education
Concentrated studies in Sociology
ACTIVITIES
Middle Earth, University at Albany Fall 2010- 2012
Outreach Peer Educator
● Competitively selected to participate in nationally award winning peer mentor program
connected to the University Counseling Center, focusing on the mental health and
wellness of the Albany community
● Responsible for PowerPoint presentations, workshops, and support services in a variety
of areas; ranging from study skills to drug abuse
● Certified in Save-A-Life Training
Future Educators Club, University at Albany Spring 2009-2010
● Pre-professional Club at the University that provides opportunities through which
students can explore and pursue careers in education
EXPERIENCE
Babylon Fish & Clam Restaurant, Babylon, NY
Waitress May 2011-Present
● Take orders and serve food and drinks to restaurant patrons, answer phones, delegate
responsibilities to other employees, use register, clean
● Experience dealing with issues related to customer service and restaurant management
Molly Malone’s Restaurant and Pub, Bay Shore, NY
Waitress May 2010-September 2010
● Take orders and serve food and beverages to restaurant patrons
● Operate pcAmerica Restaurant Computers, answer phones, clean
● Deal with issues related to customer service
Splash Nail Salon, Fire Island, NY
Receptionist May 2009-September 2009
● Answered phones and scheduled appointments with customers
● Arranged product placement, cleaned and organized salon, and assisted stylists
Fire Island Hotel, Ocean Bay Park, NY
Receptionist June 2007-September 2007
● Booked rooms over the phone and in person for guests using excel spreadsheet
● Answered phone and assisted guests with any issues, questions or concerns
● Delegated responsibilities to other staff employees
SKILLS: Communication/Public speaking, Group work, Time Management, Organizing/
Running events, Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Photoshop
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