Customer Service Administrative Assistant
Resume:
Cordell E. Williams
**** ***** **** **** ***** AR 72142
Phone: 501-***-**** *********@*****.***
OBJECTIVE
To secure a position with a well established organization with a stable environment
that will lead to a lasting relationship, where I can utilize my skills and abilities
and work with other positive and hard working people.
SKILLS AND QUALIFICATIONS:
Communications Skills : Exceptional listener and communicator who effectively conveys information verbally and in writing.
Computer/Technical Literacy: Computer-literate performer with extensive software proficiency covering wide variety of applications
Interpersonal Abilities: Proven relationship-builder with unsurpassed interpersonal skills.
Multicultural Sensitivity/Awareness: Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.
Willingness to Learn: Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.
Honesty/Integrity/Morality: Seasoned professional whose honesty and integrity provide for effective leadership and optimal business relationships.
Dependability/Reliability/Responsibility: Dependable, responsible contributor with committed to excellence and success.
Professionalism: Conscientious go-getter who is highly organized, dedicated, and committed to professionalism.
Motivation/Passion: Energetic performer consistently cited for unbridled passion for work, sunny disposition, and upbeat, positive attitude.
Loyalty: Loyal and dedicated manager with an excellent work record.
Dedicated: Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks.
Problem-Solving/Reasoning/Creativity: Innovative problem-solver who can generate workable solutions and resolve complaints.
Self-Motivated: employee who is committed to achieving excellence
Teamwork: Resourceful team player who excels at building trusting relationships with customers and colleagues.
PROFESSIONAL EXPERIENCE
American Income Life Insurance-- July 2011-April 2012
Little Rock, AR
Licensed Insurance Agent -my job was to set up appointments and meet up wit families and help them with their insurance needs
License: Arkansas State Insurance #400250
Arkansas Dept. Human Services State Hospital-- Jan 2011- July 2011
Administrative Assistant III-- Worked in a high paced staffing office and provided staff for the hospital. Also did computer reports projects for my superiors, and answered telephone
ALLTEL CORP/VERIZON COM- June 2007- Jan 2011
Customer Service Analyst-: As an analyst, it was my responsibility to be the department's eyes and hears in overseeing the business and watching for detriments that can negatively affect how the business runs. Such as call volume, shrinkage, and actual agents available to take calls. Any one of those things can immensely impact the business. With the split between Alltel and Verizon we are actually responsible for managing 2 businesses.
Positions held in my tenure here at Alltel/Verizon:
1) Customer Service Analyst: Christopher Jones Supervisor 501-***-****
2) Operations- Preplanner/Scheduler Janine Ankney 240-***-****
3) Tech Coordinate Systems Analyst- Eugene Butler Supervisor
4) Technical Support Analyst- Carla Rhodes Supervisor 501-***-****
Other work related experiences:
Department of Finance and Administration Child Support Tech June 2006- June 2007 Shuntrice Brooks Supervisor 501-***-****
LOWE’s HOME IMPROVEMENT 2005-2006 Roy Doyle Supervisor
STAFFMARK Loreal Inc. 2002-2005
EDUCATION:
University of Central Arkansas: 1998-2002 (80 accredited hours)
I have a degree in process in the field of Computer Information Systems
80 hours out of 120 needed to graduate is exactly of being completed
I’m currently taking courses online to complete my degree within this field.
Lonoke High School: 1993-1996 3.0 GPA Future Business Leaders of America
Computer program experience: excel, word, powerpoint, and access.
Typing- 44 words per minute
Additional Information:
Was a member of the UCA varsity men's basketball team in my time at UCA. I also
mentor young kids who have a desire to play basketball and I have a personal training
certification. In my spare time I work as a fitness trainer and administer people
who needs assistance with their fitness and diet...
References:
Kenneth Elston Verizon
Christopher Jones Supervisor Verizon
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