Customer Service Quality Control

Patricia LeBeau

_____________________________________________________________________________________Home 828-***-**** 111 Pluggers Lane Marion, NC 28752, United States dz1old@r.postjobfree.com

Objective

To acquire a position with an opportunity for professional growth in a people-oriented organization where advancement Is based upon skills and contributions.

Accomplishments

•Responsible for the company's largest client, in orders, inventory and scheduling of shipments.

•Processed 75% of the company's manufacturing orders.

•As the representative for the client and to meet their product objectives, it was my position to evaluate and establish a level of vendors that would work within the client's specifications of quality, pricing and delivery.

Capabilities

•A high-energy, enthusiastic and dependable individual who excels in challenging and competitive environments.

•Skilled in problem solving and troubleshooting.

•Talented and determined individual who achieves results.

•Successful track record of with high responsibility positions.

•Strong negotiating skills. Persuasive, persistent, and resolute.

Employment History

July 1997 to July 2008 Guthy-Renker (Formerly CPU2)

7 Holland, Irvine CA - 6 Commerce Way, Arden, NC

Customer Service Project Coordinator

Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels. Maintained positive company image during difficult situations. Consolidated orders to minimize shipping costs, managed customer database, and worked in conjunction with accounting, and sales departments. Determined material requirements and reorder points. Discussed defective or unacceptable goods with quality control personnel and vendors, determined source of trouble, and took corrective action. Purchased packaging components, raw materials, subassemblies and components for finished goods.

May 1993 to July 1997 Respiratory Systems, Anaheim, CA

Client Services

Involved with all aspects of customer service and order entry including solving problems, answering questions, and working with customers to ensure fantastic service. Processed orders, maintained customer relations, handled complaints and adjustments as well as collections and billing. Solved customer problems and assured satisfaction. Determined material requirements and reorder points.

Education

Graduated Western High, Anaheim, CA

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