Customer Service Data Entry
Resume:
Krisha D. Curtis
Detroit, MI
**********@*****.***
Objective: To obtain a challenging and responsible position with an organization that encourages leadership, personal initiative and dedication, which offers opportunity for advancement in the field of Transportation and Logistics.
Work Experience
One Horn Transportation/Freight Agent
July 2012 – Present
* Provide trucking and logistics service to various suppliers and manufactures.
* Contact multiple truckload providers for pick up and delivery service.
* Negotiate quotes with customers and service providers.
* Perform basic background screening.
Ryder Integrated Logistics/Office Clerk II – Route Management Coordinator
June 2006 - July 2012
* Provided customer service and data entry, combined with track and trace functions.
* Performed standard transportation management functions.
* Monitored supplier schedules and shipments to protect Assembly Plant production.
Constant GM, Ryder and Supplier communication
Investigated Supplier issues
* Advised GM Material Follow-Up Personnel of part discrepancies.
* Add/Cancel/Adjusted Supplier routing as required using Ryder LMS Database.
* Generated and monitored expedited service as needed for critical shipments.
* Assisted with the training of new employees.
* Monitored Truckload Carriers’ performance.
Verizon Wireless/Account Specialist
March 2002-October 2003
* Provided assistance to customer's regarding their account.
* Discussed account balances and services with customers.
* Assisted with payment arrangements for over due balances.
* Contacted customers regarding status of their arrangements.
EDS - Audi & Volkswagen Communications Account/ Roadside Assistance Advisor
July 2000-October 2001
* Communicated with customers regarding service issues.
* Coordinated with local companies to offer aid and facilitate appropriate action.
* Navigated clients in finding locations and businesses while
traveling.
Quicken Loans/Junior Closer
July 1997-February 2000
* Processed applications for potential clients.
* Reviewed reports, polices, and terms to complete loan process.
* Finalized closing on loans and presented clients with decision.
Education
Bachelor of Arts in Business Admin.-Communications/Alcorn State University, 1995
Lorman, Mississippi.
Skills
MS Office Applications, MS Outlook, MS Word, MS Excel, Internet
Explorer, Windows 2000 operating systems.
Interest and Activities
Volunteer for Alpha Phi Omega
Member of Zeta Phi Beta Sorority/Zeta Chapter-Spring 1995
Tenor Saxophonist
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