Human Resources Administrative Assistant
Resume:
LINDA STEVENSON
*********.*****@*******.***
PROFILE
Dynamic, highly articulate professional with outstanding administrative skills, offers strong record of achieving successful results within accelerated timeframes. Engages with staff and stakeholders in a positive and enthusiastic manner to meet the important challenges of providing smooth and efficient office operations in a fast-paced organization. Strategic thinker and independent decision-maker, highly-skilled in customer management. Outstanding writing skills. Strong commitment to quality management. Experienced in meeting and travel coordination. Extensive exposure to both corporate and not-for-profit environments.
PROFESSIONAL EXPERIENCE
ISO NEW ENGLAND INC., Holyoke, MA February 2001 – January 2012
Administrative Assistant/HR Data Coordinator
Served as the “face of HR” for workforce of 700+ employees and consultants. Fielded employee and stakeholder questions and concerns. Used strong problem-solving and negotiation skills to independently resolve customer issues. Engaged necessary subject matter experts and decision-makers as needed to achieve optimal resolution for all parties.
• Onboarded employees and consultants in a time-sensitive environment, ensuring all federal, state, regulatory and corporate requirements were met on time and in order, e.g. new hire announcements, background checks, drug screens, relocation support, tax, compliance and benefit paperwork. Verified compliance by developing and maintaining rigorous compliance audit processes and procedures.
• Maintained Ceridian HRIS and in-house databases, inputting all data and comparing against quality review reports. Reached out to employees to verify change requests to addresses, tax exemptions and 401k withholdings. Generated and formatted Excel reports as needed in support of HR department personnel. Sustained focus on continual process improvement and attention to detail.
• Collaborated in departmental initiative to document HR department workflows. Worked with Visio process flows and company-wide templates to establish and annually update HR process flow and HR procedures. Supported HR department programs/initiatives by identifying opportunities to streamline and strengthen workflows.
• Exhibited strong project management skills by administering ISO-NE background check program. Researched and implemented transition to online vendor. Developed and managed strong vendor relationship. Routinely met all purchasing and budgeting departmental requirements.
• Interfaced with internal and external customers and background check vendor to complete national and international criminal and educational background checks in a timely manner, commonly pursuing information in India and China and managing customer expectations around extended report timelines. Achieved buy-in from Vice President, Human Resources and General Counsel to resolve issues and approve anomalies.
• Displayed outstanding customer service skills in simultaneously meeting needs of tight deadlines and customer requests for immediate onboarding while maintaining adherence to company policy and federal regulatory requirements. Successfully met all Internal Audit department and federal NERC audits with no findings.
• Managed Code of Conduct program by researching conflicts divulged by employees, consulting with and advising Vice President, Human Resources and General Counsel to resolve all issues. Drafted periodic issue resolution request memos to the Audit & Finance Committee of the ISO New England Board of Directors. Maintained Access database to track and report on Code of Conduct issues. Collected Annual Compliance Certificates from 550 employees. Ensured 100% compliance, auditing and cross-checking certificates annually.
• Coordinated Employee Recognition Program. Mediated meeting of 15 Nomination Committee members to select award winners, representing management objectives while meeting committee concerns and opinions. Continually addressed questions regarding outstanding performance and award merit. Translated technical jargon of nominations into prose suitable for CEO Employee Meeting speaking notes and company-wide announcements.
• Conducted company-wide annual fund drive for United Way and Community Health Charities. Raised approximately $30K annually.
• Served as backup receptionist to busy Reception Desk. Greeted and badged all visitors, using photo visitor tracking system. Managed main phone board for approximately 700 individuals. Negotiated with front gate guards as needed to ensure approved visitor access to high-security facility.
• Supported administrative requirements of Vice President, Human Resources and Human Resources staff. Assisted with preparing materials for monthly Board of Directors meetings. Announced HR information via intranet postings and company emails. Verified employment with financial institutions and potential employers. Processed departmental purchase orders and budget tracking as required.
PREVIOUS EXPERIENCE
Administrative Assistant, Gold Card Marketing, AMERICAN EXPRESS, New York City 1989 – 1996
Assisted department in editing of direct mail proofs prior to printing. Maintained weekly sales reports.
Editorial Assistant, FREEDOM HOUSE, New York City 1987 – 1989
Used Apple publisher software to edit and format monthly magazine on international relations.
Office Clerk, HARVARD BOOK STORE, Cambridge, MA 1986 – 1987
Processed orders and returns in busy book buyer’s office.
EDUCATION
B.A. Double Major, History and French, MIDDLEBURY COLLEGE, Middlebury, VT 1986
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