Customer Service Information Technology

Maureen A.E. Hanson

**** ********* ******, **********, ************, 15217 United States

515-***-**** | ***************@*****.***

OBJECTIVE

A position as an active employee that utilizes skills gained from past work and education experience. A B.S in History has allowed for the mastering of grammar, writing skills, organization, and the ability to be an effective researcher. While studying at Iowa State University, worked for the campus's Information Technology Services Department and gained skills from an office setting. I would be an amazing addition to any profession by offering the skills attained from my past work experience and my college degree and education.

EDUCATION

Iowa State University Ames, Iowa

B.S, HIST: History GPA: 3.2 Summer 2010

Attained a History degree from Iowa State University, but also received a well-rounded education based on the Liberal Arts. Many classes in psychology, sociology, anthropology, and political science were also taken.

WORK EXPERIENCE

Pizza Hut Ames Iowa

Waiter April 2010 - August 2010

Worked with restaurant franchise Pizza Hut during the late Spring to Summer of 2010. Work experience gained from short time with Pizza Hut is impressive: customer service, customer satisfaction, working with and building a team, multi-tasking, using multi-line phones, learning and using extensive Pizza Hut computer programs for taking orders, and increase of time management.

Information Technology Services Iowa State University

Office Clerk, Personal Assistant January 2006 - January 2010

Worked with Information Technology Services at Iowa State University for four years, starting freshman year of college and ending senior year. For the first two years of employment, worked directly with the University's extensive inventory of computers and phones in the Black Engineering Building. This included: working with Excel spreadsheets, doing basic arithmetic, detailed organization of materials and products, working directly with engineers to find bad or incorrect information, and learning the vast online databases that held all ITS information and serial numbers. For the last two years of employment with ITS, worked in the Durham Building and did a wide variety of tasks: operated phones for the Iowa State University general help-line, used multiple line phones, extensively used Microsoft Office, Excel, Word, continued work with the online databases for ITS, helped organize problematic and old data, and ran simple tasks of organization for engineers.

SKILLS

Extremely knowledgeable about computers from experience with Information Technology Services and from general interest; proficient use with Microsoft Office, Word, and Excel; very detailed and organized; accomplished research, grammar, and writing skills; 80 wpm typing speed; experience with multiple line phones; running errands as a personal assistant; working with a team in both a professional setting and public setting; and wonderful customer service and mediating skills.

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