Administrative Assistant

You can anticipate an individual with a sense of humor, with a name like BATMAN how could it be otherwise. A conscientious team player that looks out for others and takes initiative to correct problems in a creative and/or innovative way. Someone that demonstrates honesty and integrity with sensitive data and has an offering of experience from a variety of industries.

PROFESSIONAL EXPERIENCE

Office Team – Robert Half International (Tucson, AZ) 12/2010 – Current

Job Duties Responsibilities: Performs skilled clerical and administrative work and assists with special assignments while maintaining confidentiality. Occasionally directs helpers, assistants and may temporarily act in a higher capacity. Performs administrative support duties by ordering supplies and equipment, entering various information into the system, scheduling meetings, training and appointments, monitoring contracts, developing and maintaining spreadsheets, logs, and files, conducting research, compiling information, recording and transcribing meeting minutes, processing and distributing mail, preparing and distributing agendas, reports, correspondence, paperwork, spreadsheets and other materials, proofreading documents for accuracy, interpreting policies and procedures, writing work orders, and making travel arrangements. Processes requisitions and invoices. Provides support and information to internal and external customers by answering telephone and email inquiries, contacting vendors and other service providers, conducting research, and assisting with the resolution of problems. Performs related duties by troubleshooting office equipment issues, processing payroll, acting as the petty cash custodian for multiple departments, taking inventory, training and scheduling personnel, coordinating various special projects, testifying in court, preparing newsletters and promotional materials, and making policy recommendations. Varied assignments as directed by Office Team Personnel.

Tucson Water – Customer Service Representative (Tucson, AZ) 06/2010 - 12/2010

Job Duties Responsibilities: Respond to Customer Service Billing Department phone calls, email requests. Turn On/Off water, extend bill dates, set-up payment plans, adjustments, etc. per the client’s needs.

Center for Life Skills Development, Office Assistant (Tucson, AZ) 03/2010 – 12/2010

Job Duties Responsibilities: Standard office requirements (phone, mail, memos, letters, filing, copies, etc.) and additionally – Scheduling appointments, Checking-in Clients, Processing Payments and Identifying and addressing balances as needed. Communicate with Probation Officers, Parole Officers and Court Officials depending on the client.

Tucson Police Department, Clerk Transcriptionist (Tucson, AZ) 03/2007 – 01/2010

Job Duties Responsibilities: Produce transcripts as requested by Neighborhood Crime Investigations Detectives. Prepare special projects requested by command staff (i.e. force command calendar schedule, Keeling Initiative reports and stats, PowerPoint presentations, trouble-shoot computer issues, etc.) Provide back-up assistance to Division Secretary and cover in absence. Coordinate meeting room needs, technical and scheduling. Assist with ForTheRecord Video needs as requested (including training, guides, repairs, etc.) Provide Graffiti Abatement: City and Juvenile Prosecutor’s, and GPC-General Protective Coating, Inc. processes combined and coordinated in a user friendly format. Provide training to those appointed to complete this task in the other parts of the City of Tucson. Assist with Commission on Accreditation for Law Enforcement Agencies, Inc., (CALEA®) requests for proofs of compliance.

Strong computer skills

o Division troubleshooting and instruction

o Microsoft Office (Word, Excel, PowerPoint)

o ForTheRecord (interview recording system)

o CAD/RMS (ACIJS – Arizona Criminal Information Justice System, Levels B & C)

Assisted with Facility Relocation (Ordering Supplies, Labeling, Creating forms, Manuals, etc.)

Created guides for AV equipment in the Public Meeting Room, Briefing Room and Auditorium

Created forms as needed for officers and command staff

Compiled data for special operations and initiatives

Streamlined the Graffiti process for Tucson Police and trained others within the department

Police Chief’s Citation of Excellence Award 02/18/2010

Volt Services Group 10/2006 – 02/2007 (Contracted with United Way of Tucson and Southern Arizona – Tucson, AZ)

Job Duties Responsibilities: Provide support to the Vice President of Major Gifts and assistance to the Young Leaders Society. Including event planning, catering, presentations, agenda’s, conference calls, scheduling meetings, memo’s, thank you letters, reminder letters, mail distribution, phones, budgets, assisting with office equipment and any other departmental needs or requests. This was a temporary assignment that was offered to me as a permanent position at the same time the Police Department offered me a permanent position.

Independent Contractor, Class Instructor 02/2005 - 10/2006

(Contracted with Shaw Energy Delivery Services, Inc. for Duke Energy, Mount Holly, North Carolina)

Job Duties Responsibilities: Provide classroom instruction to the various employees of Duke Energy to maintain compliance with various State and Federal guidelines and regulations. Examples of classes conducted, CPR for the Community and Workplace, Basic First Aid, Automated External Defibrillator (AED), Bloodborne Pathogens and Q&A, Asbestos III Low Risk, Hearing Conservation, Migratory Bird Act, Fire Extinguisher and other Electrical overview information packages. Respiratory Fit Testing, and updating current training programs and assisting with other needs as requested.

Received consistent positive feedback evaluations with each training conducted.

Offered continued contracts to me due to completely satisfied service.

Office Team, Administrative Assistant 07/2004 – 02/2005

(Temporary Position - Charlotte, North Carolina)

Job Duties Responsibilities: Contracted with Shaw Energy Delivery Services, Inc. as an administrative assistant. Worked the front desk answering phones, handling deliveries, mailings, office inventory and maintenance, and special projects as needed. Promoted to work with the Safety Team – redesigned the safety manual, updated and printed for distribution to the field. Completed a monthly safety newsletter, printed/distributed to the field. Created memos, spreadsheets, meeting minutes, etc. as needed. Developed with a team a guide to security protocol and took photos of approx. 800 employees for security identification badges.

Cabin Creek Mortgage, Inc., Office Assistant 03/2004 – 07/2004

(Temporary Position - Davidson, North Carolina)

Job Duties Responsibilities: Office Assistant Support President/Owner, 4 Loan Officers, and 2 Loan Processors. Maintain all office needs, Accounting via Quickbooks Pro, Assist with Payroll, Track Licensing needs, prepare broker packages, etc.

Denny's, Inc. 07/1991 – 09/2003

(Formerly Advantica restaurant group, Flagstar Corp., TW Services - Parent company of Coco's, Carrow's, City Range, and Denny's Inc.)

Training Administration, Administrative Assistant III 1997 – 2003

Spartanburg, South Carolina

Job Duties Responsibilities: Remotely supported Vice-President of Training based in Dallas, Texas and 26 field-training professionals throughout the United States and Canada. Provided additional back-up administrative support to the CEO, COO, CIO, VP HR, and Sr. Director of Operations.

Strong computer skills

o Troubleshooting and instruction

o Microsoft Office

o Lotus SmartSuite

o Outlook or Lotus Notes

o Desktop publishing and more…

Successful design, development/implementation of new programs, policies and procedures.

o Benchmarked Denny's University with the Training Team. (183 Graduates 2002-03)

o Benchmarked Diversity Training Video, We CAN! Knowing the Beat, SME (Subject Matter Expert) for Denny’s Operations.

Ability to plan successful events, meetings, and conferences, on a large scale.

o Coordinated with a team; 8 consecutive 3-day conferences of 200 people each.

Quality control, monitoring and tracking for cost effectiveness and the best business solution.

Problem solver, worked through how to streamline the process to be more efficient, worked with Technical Support to convert manual data entry system to an electronic system. Saved approx. 60 hours a month in labor, Saved $150.00 a month in postage, and the new system had the ability to generate various reports not previously available. (specific needs by region were then targeted and this improved overall sales.)

Project Coordinator for Denny’s Management Training Program 1995 - 1997

Job Duties Responsibilities: Coordinated 14 training sites across the U.S. with materials as needed for the Denny’s Management Training Program candidates.

New Restaurant Opening (NRO) Training Specialist 1992 - 1995

Job Duties Responsibilities: Traveled throughout the United States and Canada as part of a team to open corporate and franchise Denny’s restaurants.

Shift Leader (Tucson, Arizona) 1991 - 1992

Job Duties Responsibilities: Unit Level Employee, Certified Trainer

Also worked for various Companies in other positions – North Campbell Chiropractic, Tucson, AZ, Administrative Assistant (3 months); Thrifty Corporation, Tucson, AZ, Cashier (5 years); County-line Café, Amado, AZ, Family owned; additional information can be provided upon request.

EDUCATION

• Pima Community College, Tucson, AZ, Administrative Advanced Certification (36 Credits)

• General Education Diploma 2001

• Ongoing Internal Organization Job Training

• Chandler-Gilbert Community College 2009 - ArcGIS 0.9 (Making Maps) (2 Credits)

PROFESSIONAL DEVELOPMENT

• Notary Public State of Arizona - Commission Expires March 2012

• Cardiac Pulmonary Resuscitation – CPR Certified

• RMS/CAD (Regional Management System/Computer Aided Dispatch)

• RMIN - Criminal Intelligence Analysis Basic Training

• ACJIS – Arizona Criminal Justice Investigative System - Levels B & C

• AZ_LEWeb (Access to all AZ Criminal History Records and AZ DL information and photos)

• Spillman (Access to the Sheriff Department’s Criminal History Records)

• COPLINK 3.5 Connect and Detect

• ArcGIS Map Training (In-House Tucson Police Department)

• Situational Leadership I for employees

• Situational Leadership II for leaders (LBA II)

• Stephen Covey- First Things First Time Management

• Franklin Covey -What Matters Most?

• Langevin Learning - Training Needs Analysis Workshop

• Employment Learning Innovations - Civil Treatment for Managers

• NCBI- National Coalition Building Institute (Diversity)

• Custom Business Courses (Ex: Diversity & Hospitality Training, Business Consulting, etc.)

• Toastmasters International - Officer Training VP Education (Member 1 Year; Officer 1 Year)

Community Service

• Big Brothers/Big Sisters of Phillis Wheatley Association, Spartanburg, SC – also a

Former Member of the Advisory Council

• Junior Achievement Volunteer – Spartanburg, SC

• Special Olympics – Tucson Police Department (photography and other needs as appointed)

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