Customer Service Sales

Michael A. Pritchard

**** *. ********** ****

Scottsdale, AZ 85251

Phone: 602-***-****

Email: *********@*****.***

Objective

Account Representative offering more than 20 years of experience in the areas of integrated supply and direct sales. Strong working background in metal cutting, maintenance, repair and operations commodities in general manufacturing and aerospace industries where attention to detail, customer focus and building lasting customer relationships are valued.

Summary

Extensive key account management experience with manufacturers in a variety of industries. Special expertise in fasteners, fittings, metalworking and MRO products. Solid customer service skills and accomplishments building loyal customer base. Product and applications training in a variety of industrial products. Strong background in sourcing, quoting, procurement and contact management. Excellent communicator and team player.

Qualifications

• Detail Oriented

• Problem Solver

• Analytical

• Motivated to Succeed

• Interpersonal Sills

• Reliable

Achievements

Played a major role in increasing average daily sales for the Phoenix, AZ branch from $6000/day during February 2000 to the level of $46000/day during September 2007.

Developed consolidated purchasing procedures for the largest buyer of fasteners and fittings. Introduced new products based on past histories of purchasing and gained new revenues by responding to customer needs and anticipating increases in demand. Computerized customer ordering procedures which resulted in consolidated ordering by individual plants. Resulting improvements in revenues and costs fostered similar approaches to existing client base. Company developed new marketing strategies and eventual integrated supply business model.

Discovered customer problem with manufacturing machine filters. Assembled and coordinated team to replace expensive, foreign-manufactured filters with improved, locally-produced and less costly substitute. Designed pre-filter and quick changeover hardware to eliminate shut downs and allow replacement cartridge installation without interruption of manufacturing process. Monthly savings resulted in thousands of dollars and improved product output per machine.

Developed special expertise improving inventory control procedures for key accounts. Developed initiatives to maintain accurate inventory counts, eliminate obsolete parts and improve forecasting of demand. Integrated purchasing and deliveries with production schedules. Worked with materials planners and purchasing managers to provide product solutions to manufacturing problems resulting in incrased revenues and improved customer satisfaction.

Education

LAKELAND COMMUNITY COLLEGE, Kirtland, OH

A.A., Business Management

Experience

HERBALIFE DISTRIBUTOR

Supervisor

MSC INDUSTRIAL SUPPLY

Inside Sales Associate

PARTNERS INDUSTRIAL NETWORK

Key Account Manager

AMERICAN RESEARCH PRODUCTS

Inside Sales Representative

BAILEY CONTROLS COMPANY

Customer Service Representative

AEROQUIP CORPORATION

Industrial Account Representative

THE LUBRIZOL CORPORATION

Order Coordinator

Computer

• Extensive “AS400” and “Tribute” business systems experience, Windows PC and Microsoft Office applications. Also experienced in inventory control, product and customer database management.

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