Aviation Management

PROFILE:

Operation Management- Sales- Customer Service- Program Management- Business

Manager, with 20+ years of experience in Aviation, specialized in Aviation Management, Project Management, Sales, and Operation Management with proven ability to influence change and promote growth. Unique mix of skills developed in technical, maintenance and business environments. US Citizen, with fluency in English and Spanish. Core competencies include:

Continuous Improvement

Relationship Management

Efficiency Analysis

Operation Management

Inventory Management

Business Development

Supervision and Control

Project Management

CAREER ACCOMPLISHMENTS:

International and Aviation Management

• Increased sales 20% through educating customer’s value, and an elaborated project management, which increased helicopter value and product enjoyment.

• Developed a complete International department with Standard Operational Procedures Organizational Charts, and control measurement tooling, applying efficiency analysis, constant Supervision and Control to the activities reducing expenses in 50% and increasing the productivity in 85%.

• Opened new market for the Caribbean, through continuous improvement efforts with the local authorities, founding a new overseas corporation that reduces the cost of operation and production in 80%.

• Optimized business quality, cost, and efficiency implementing continuous improvement efforts educating workers, reducing expenses in 70% and time between tasks as well as increasing the level of efficiency, control and customer care.

• Developed a marketing strategy for oversea customers in Latin America through complex business development policies that represent an increment in 50% of the sales.

• Secured new business through exceptional relationship management and customer care that represented sales for over $4 million dollars.

• Managed a contract in North Africa reaching a high level of acceptance from the customer applying efficiency analysis and project management techniques to get profits over $3.0 Million.

• Established solid, positive, and productive work environment inside the organization and in the overseas operations through a well inventory management and the application of the supervision and control techniques that represented a 60% of reduction in operational cost.

Sales Management

• Developed and Controlled important international markets through relationship management and customer service principles, increasing sales in 75%

• Crafted rules and procedures to organize, and to systematize the main office, applying inventory management principles that reduced the sales processes’ time in 50% and costs in 65%.

• Led operations that worth more than $1.0 million dollars.

Military Career

• Developed a career of 20 years in Aviation, Supply, Production and Maintenance Management, through years of experience, training and education, which brought a continuous improvement to the military organization. Retired as O-5 (Lt. Col).

• Installed and developed Production Control and Quality Control Departments in the military organization, through efficiency analysis applying constant Supervision and Control to the activities decreasing maintenance expenses in 70% and increasing the productivity in 99%.

• Developed of the Organization Manual and Standard Operation Procedures for the Maintenance Department (ISO)based on the principles of Business development reaching a significant increment in production and control up to the 95%

PROFESSIONAL EXPERIENCE:

Solid business and aviation background, with experience in different field such as: Flight Operations, Supply, Logistic, Sales, Maintenance Supervisor, Aviation Management, Customer Services, Business Development, and Project Management.

Southwest Florida Aviation International, Inc. Punta Gorda, FL 2001 - 2009

International Division- Manager

Planning, organizing, and managing the overall international projects and developments of the helicopter series SW in accordance with the company Type Certificate (TC), as well as all the other helicopter series approved in the 145 Certificate as FAA Repair Station. Sales parts and services to our worldwide customers. Enforced Management procedures and Quality Manual in the production area and budgeting. Developed customer relationship and followed up each case as separate in order to help the company to solve any customer’s request in the appropriate order of priority. Coordinated, developed, and installed of new facilities overseas, bidding, negotiations, sub contractor selection, material purchasing, scheduling, project budget, building code compliance, project development, quality control, and certifications. Supervise crews of up to 20 workers.

Global Air 2000, Inc. Miami, FL 1999-2001

Sales Department: Operation Sales Manager

Developed and implemented new strategies of sales to get new accounts for the organization. Kept close relationship with suppliers and customers. Acted as consultant for potential new customers and initiated a marketing strategy for Latin America, the Caribbean, and other groups in the United States. Supervise 2 co-workers.

EDUCATION:

Embry Riddle Aeronautical University, Daytona Beach, Florida

B. S. in Aviation Maintenance Management (Engineer Technology, Business Adm Core)

A. S. in Aviation Maintenance Technology (FAA-147 )

Venezuelan Air Force Graduated School

M. S. in Aviation Administration (Production Control and Q. A.)

Venezuela National Guard Officer Academy

B. S in Military Sciences (Security Management)

INTEREST AND ACTIVITIES

• Member of ALA (Aviation Latin-American Association)

• Member of the ERAU ( Embry Riddle Aeronautical University) Central Florida Alumni Chapter

• Member of the Honor Society in Business Administration. (Delta Mu Delta)

COMPUTER SKILL

Microsoft Office (Window, Excel, Power Point, Access, Publisher), and Web page built up.

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