Sales Customer Service
Resume:
JEFF IRVINE
*-*** ****** ******, ******** Place, ON K7C 3H6
CAREER OBJECTIVE: To obtain a position in Online Marketing with a growing, fast-paced organization that offers opportunity for advancement.
HIGHLIGHTS OF QUALIFICATIONS
Professional Salesperson with a recently developed passion for, and proven talent in, Marketing. SEM with a direct approach to affiliate marketing: using targeted ads to send traffic to clients. Demonstrated ability to compose ads, evaluate results and maximize profits. Would like to pursue a career in Social Media.
Excellent communication skills; written and verbal Able to build and maintain professional relationships
Enjoy negotiation and a fast-paced work environment Capable of handling multiple projects/ making decisions quickly
Effective working in self-managed projects and as member of a team Professional in appearance, attitude and communications
Enjoy a challenge; work well under pressure Extremely reliable, hard working, and honest
RELEVANT SKILLS & EXPERIENCE
Selling Techniques
Excellent understanding of sales cycle and pipeline
Dynamic in soliciting and making cold calls for prospective clients
Proven ability and initiative in making new sales contacts
Strong presentation skills; ability to persuade when selling products and/or services
Developing reports and proposals as part of sales presentation
Skilled in financial negotiations; up-selling/cross-selling to maximize profits
Ability to anticipate and solve problems as well as handle objections
Proven track record in closing sales and ability to meet and exceed sales quotas
Proactively call and suggest various products/ services to maintain selling relationship with established clientele
Administrative/Customer Service and Retention
Organized and extremely efficient in meeting deadlines and appointments
Thorough in researching and identifying key personnel prior to contact
Ability to establish, secure, and manage relationships with existing/ potential clients
Handling incoming client calls; providing suggestions, advice and product info
Estimating and quoting prices, credit and contract terms, as well as delivery rates
Targeting products and services to specific needs of customer
Retaining client loyalty through proactive follow up calls and after-sales consultations
Researching industry events, product innovations, competitors, market conditions
Ability to adapt to different sales software (ACT, Salesforce)
Jeff Irvine Page 2
PROFESSIONAL SALES EXPERIENCE
Business Development Executive Cambridge Mercantile Group 2009-2011
Advertising Display Representative Metroland Media Group 2008-2009
Account Manager CanadianSponsors.com Inc. 2007-2008
Account Manager Atlas Containers 2005-2006
OTHER PROFESSIONAL EXPERIENCE
Insurance Broker Oegema Nicholson & Associates 2002 - 2003
Claims Adjuster Pilot Insurance Company 1997 - 2001
EDUCATION
Professional Financial Planner Program Algonquin College 2004 - 2005
Business Program Algonquin College 1994 - 1996
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