Data Entry

Objective: Customer Service Management, Product Specialist, Remote Deposit

Relevant Experience and Qualifications

· A detail-oriented manager, able to prioritize and delegate tasks effectively to ensure timely project completion within a team environment

· Highly organized and enthusiastic; able to accomplish multiple tasks and complete assignments under pressure

· Skilled in cultivating excellent relationships with both customer's and colleagues

· Consistently maintain a positive attitude and enjoy helping people

· Articulate and very effective in working with people of different backgrounds and temperaments

· A problem solver who quickly grasps complex situations and turns them into manageable tasks

· Proficient in MS Word, PowerPoint, Excel, 10-Key, 70 wpm

Education

Davenport University, Warren, MI

Bachelor of Business Administration

Integrated Professional Studies

Graduation Date: March 2007

Woodhaven High School, Brownstown, MI

HS Diploma Received: June 1999

Work History

First Commerce Bank Encino, CA January 2007 - Present

Customer Support Representative

Primary functions for this position generally entail visiting clients or prospects and conducting presentations for the remote deposit and online banking products. Responsible for selling and enrolling customers in remote deposit; Prepare remote deposit agreements and contracts and install the scanners on location. Also responsible for the technical support and general servicing of the remote deposit machine once installed. Other duties involve opening online banking accounts for clients and detailing the users’ rights, permissions, and authority measures for each business online account profile. Communicate daily with customers by way telephone, email, or fax for all inquiries concerning remote deposit and online banking, resorting to personal service visits on occasion. Troubleshoot all online banking problems including unlocking accounts, general Internet browser questions, and password resets.

Bank of America Sherman Oaks, CA January 2006 – January 2007

Teller Coordinator

In addition to senior teller responsibilities, as a Teller Coordinator, I supervise tellers to ensure that the teller line is operating efficiently and effectively. I report to and provide assistance to the banking center service manager or banking center manager. I build customer loyalty through courtesy and friendliness. I also ensure accurate and timely processing of basic transactions for banking center customers and balance daily work in accordance with established policies and procedures. Lastly, I perform transactions in a professional manner to build customer confidence and trust, resolve basic service issues or refer to appropriate associate to guarantee customer satisfaction and retention.

Charter One Bank Detroit, MI August 2005 – November 2005

Teller Manager

Responsible for managing the daily operations of the Teller staff. Ensured compliance with bank policies and procedures. Under guidance of the Branch Manager, I administered oral and written corrective actions as necessary, along with developing and delivering performance evaluations as well. Monitored Teller difference records. Maintained attendance records and vacation schedules. Managed Teller resources to minimize customer wait time. Coached, counseled, trained, and developed current and new staff members to increase efficiency and enhance productivity. Met teller sales and referral goals and actively participated in sales promotions.

Charter One Bank Detroit, MI October 2004 – August 2005

Teller/ Personal Banker

Acquired, retained and expanded new and existing customer relationships by profiling to discover needs, making the best recommendations, completing sales, pro-actively contacting and meeting customers, and conducting appointments. I maximized the depth and profitability of the customer's relationship by partnering with the sales specialists in Retail Lending, Small Business, Investments, Workplace Financial Services and other product areas to ensure a world-class customer experience. As a Teller, I provided quality customer service and handled all paying and receiving transactions accurately and efficiently.

Burlington Coat Factory Sterling Heights, MI June 2002 - April 2003

Department Manager

Managed and developed several employees while using my creativity along with my merchandising experience to effectively present a well-organized department that can generate maximum profit potential. I helped to solve problems that affected the department’s service, efficiency, and productivity. My responsibilities among others included, staffing qualified associates that I believe can work productively in a fast-paced retail environment, scheduled weekly shifts, keeping up with incoming inventory, gathering merchandise for transfers, debits and damages, return-to-vendors, charge-backs, and overseeing proper pricing of merchandise and ensuring all price changes are made correctly.

Burlington Coat Factory Warren, MI August 2001 - June 2002

Customer Service Supervisor

Responsible for managing and supervising cashiers on their daily routines. Named Employee of the Month for the month of March 2002.

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