Customer Service Manager

Noelle S. LaBorde

** ********* ****** *************@*****.***

Sykesville PA, 15865 Mobile 814-***-****

EDUCATION

The Pennsylvania State University University Park, PA.

Colleges of Agricultural Sciences

Agricultural Sciences/Animal Sciences

Emphasis: Agricultural business, leadership, and sciences as well as agriculture and extension education.

U.S. Career Institute Online University

Veterinary Assistant/ Veterinary Specialist January 14, 2010- February 28, 2010

WORK EXPERIENCE

Freedom Wireless/ Verizon Wireless Premium Retailer, DuBois, PA July 2012- Present

Account Executive

• Customer Service

• Every aspect in running a successful store

• Take care of Business as well as consumer accounts

TCC/Verizon Wireless Premium Retailer, Saint Mary’s, PA September 2011- July 2012

Store Manager/Wireless Consultant

• Customer Service

• Every aspect of running a successful store

• Assist District Manager in meetings

• Interview and hire store employees

Clearfield Veterinary Hospital, Woodland, PA October 2010- September 2011

Large Animal Hospital Facility, Farm Manager, Veterinary Assistant

• Interview, hire and train staff members for the large animal facility

• Oversee staff, maintenance, inventory, and animal husbandry of large animal patients and existing farm livestock

• Assist Veterinarian with appointments, surgeries and animal restraint

• Laboratory work, blood sampling, record keeping, client education

• Dispensing medications, administering injections and oral medications

Knickerbocker Villa Senior Care Residence, Clearfield, PA June 2010- February 2011

Activities Director

• Manage the Activities Department of the Facility

• Create and execute daily activities

• Run the Residents Council Meetings

• Assess new Residents to help them adjust to their new home

• Annually assess residents for any significant change with Residents therapeutic recreation

• Strong team player amongst the staff

The Hearthside Nursing Home and Rehabilitation Center, State College, PA

Dementia Program Manager/Activities November 24, 2008- September 3, 2009

• Manage the Alzheimer’s Dementia Unit

• Create activity schedule for residents

• Member of the Care Plan team, where I assessed Residents change of mental status and developed proper goals to achieve the greatest success for each individual Resident

The Pennsylvania State University, University Park, Pa May 2005- May 2008

Student farm laborer

• Assist in managing herd health operations at University Farms

• Give guided tours of the Research areas as well as the working farms of Penn State University.

• Learn and operate new Dairy Comp. programs

• Working hand-in-hand with farm managers to organize and keep the farm running efficiently.

Oak Spring Dairy. Centre Hall, Pa. August 2006 - January 2007

Assistant Veterinary Technician

• Maintain the herd health of a 500 head milking dairy

• Organize electronically animal due dates, vaccine dates, as well as veterinary work

• Work directly with the Veterinarian in routine vet checks of the herd

• Assist in managing the farm staff

• Test/Treat Mastitis

• Collect milk samples monthly from each cow for testing

LEADERSHIP TRAINING AND COMPUTER EXPERIENCE

• I have completed several leadership courses that have taught me the proper communication and team development to create a successful work environment. These programs emphasized leadership competencies such as personality, emotional intelligence, team facilitation, diversity, ethics, and corporate social responsibility; along with communication skills such as presentations, business/technical writing, visual design, and interpersonal skills. With several training classes I have achieved great skills in computers along with the proper way to work in a professional environment.

• Along with my scholastic training I have proved myself in the workplace as a team player as well as a leader. I believe a work place is much more successful to clients as well as staff if everyone works together.

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