Joan B. Beeman

***** **** ******** ******, ********, Arizona, 85239

Home 602-***-**** * Cell 602-***-**** * dxp5vt@r.postjobfree.com

OBJECTIVE: A position, using customer service and sales experience, to excel.

• Integrating Technology

• Excellent Communication with top sales awards

EDUCATION: Masters program, MAED, November 2007

University of Phoenix, Hohokam Campus, Phoenix, Arizona

GPA: 3.73

Bachelor of Arts, Communication, December 2003

Arizona State University, Tempe, Arizona

Dean's List, GPA: 3.2

Associates of Arts

Paradise Valley Community College, May 2001

Dean’s List, GPA 3.75

America West Airlines (US Airways)

• Training: In-flight Training,

• Inside/Outside ~Telemarketing/Sales

• Customer Service Representative and Computer Training

COMPUTER SKILLS: Computers (PC, System One, and Macintosh); multiple windows,

• Internet

• Microsoft Word and System One software

• PowerPoint and Corel Presentations

• MSN instant messages.

SALES AND CUSTOMER SERVICE EXPERIENCE

Diver’s Almanac Publication 1987

Increased wholesale accounts by approximately 300%

Made cold calls, set Appointments and made call backs, as promised.

Kept records and sent out product as requested.

DayStar Liberty Corporation Marketing Office 1987-1989

Managed small office on daily basis

Computer ready print

Set up and organized conventions

Created Artwork and written text, for brochures

Organized New Set up

America West Airlines July 1989 to January 1999, Phoenix, Arizona

1) Reservation Agent: 1989 - 1991

Awarded "Run for the Roses", a Top Sales Award for outstanding consumer sales and customer service. Consistently closed 300% of sales, over and above company average.

• Excelled in: active listening, providing service and timely follow-through.

• Recorded two and a half years of perfect attendance with nine years of "one time" performance.

• Promoted to the More Care Desk due to excellent sales and customer service.

2) More Care Desk: 1991 - 1994 (Travel Agency Desk, Company to Company Sales):

Received Excellent Performance Rating with many accolades for enthusiastic and professional service.

Recognized excellent problem solving, detail orientated, and interpersonal communication skills.

Communicated with staff, managers, and company representatives by telephone, documentation, and reports, providing updated information.

3) Telemarketer: 1991- 1994

Updated travel agents on new-posted material, company-to-company marketing, and sales promotions.

Instilled positive attitude among peers and travel agents to promote advantages of services and products, increasing America West Airlines market value.

Communicated orally with and through written responses to management and customers, receiving recognition for excellent oral, interpersonal, and written communication skills.

Contributed to team members' and travel agents' performance by incorporating positive changes assessed from survey results.

4) Flight Attendant: 1994-1999

Demonstrated strong emergency problem solving skills in leading passengers and flight crew through emergency evacuation procedures, preventing loss of life.

Developed strong proficiency in providing medical assistance, making quick life and death decisions while not alarming surrounding passengers.

Performed excellent problem solving and decision-making, along with crucial teamwork in providing excellent customer service in a fast-paced, enclosed environment.

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