Customer Service Sap
Resume:
Sheena Singh
*** ** ******** ****** ********, QC H2Y 0A8 514-***-**** **.***********@*****.***
Summary: SAP Consultant with 6 years work experience in Automotive, Aerospace, Mill, Paper & Heavy Machinery Industries. Worked across 3 different countries for multiple clients and proven track record of completing projects on time and within budget.
Sheena started her career with Accenture in 2006 where she got trained ABAP and she worked on SAP-SD project for a Pulp & Paper Manufacturing client. During her tenure in Accenture, she worked extensively on developing Pricing Routines and configuring SAP-SD Pricing Procedures, monitoring iDocs and supporting the SAP-SD related issues. In 2007, Sheena begun working for SAP Labs as a Software Engineer in the IMS (Development Support) team. She was responsible to support technical and functional issues raised by Customers worldwide on the topics Industry Solution - Automotive-Warranty, Industry Solution- Aerospace & Defense- Warranty, Industry Solution – Mill Industry – Non Ferrous Solution Pricing in Sales Orders. In 2010, Sheena got an opportunity to work as a Warranty Consultant at SAP America, Chicago. She worked on full lifecycle implementation, presales activities as well as customer & partner trainings for clients in America, Italy, India and UK. During her tenure in SAP America, she received working knowledge of SAP- Transportation Management.
Professional Experience
SAP AMERICA Chicago, IL
Application Consultant III Oct 2010 – Present
Implementation of Warranty Management for diverse industries such as Automotive Industry, Aerospace & Defense Industry, Mining & Construction Equipment Industry. And, working experience on Transportation Management.
• Built and Implemented Warranty Management Projects based on SAP Best Business Practices.
• Followed SAP best practices to ensure all projects were on time and within budget.
• Spearheaded onsite Implementation, Unit Testing, Integration Testing, creating Test Scripts, Training and post Go-Live support for the entire Warranty Application in integration with Customer Service.
• Responsible for the entire Project Lifecycle - Requirement Gathering, Blueprinting, Realization and Support Phases
• Conducted Warranty Management trainings for Colleagues, Partners & Customer.
• Played a key role in creating Proposals & Estimating Product and Resource delivery for customers based on SAP Standards.
• Hands on Functional and Technical experience on SAP Transportation Management Module.
TECHNOLOGY: SAP-WTY, IS-A-WTY, LO-WTY, SAP-ABAP, SAP-TM
SAP Labs INDIA Bangalore, India
Senior Software Engineer June 2007 – Oct 2010
Facilitated customers worldwide with technical (ABAP) and functional solutions in Warranty Management for Automotive Industry, SPEC2000 application for Aerospace & Defense Industry (A&D) and Non Ferrous Solution for Mill Industry.
Received ‘Exceeded expectation’ rating on customer feedback during the three year tenure
• Primarily responsible for troubleshooting issues related to Warranty and SD and applying OSS notes
• Proficient in Warranty Processes like Creation of Claims, Master Warranty Checks, Validations, Reimbursements, Recalls, Pricing, Accounting, Action Control, Archiving, Mass Processing and Customizations in Warranty.
• Hands on experience in Non Ferrous solution for Mill industries like Creation of Sales Order, Pricing of non-ferrous materials, Charge and Net Weights of the non-ferrous materials used in a sales order, Creation of Delivery and Billing documents and Account Postings for various non-ferrous materials used.
• Involved in client upgrades and support pack implementations.
• Worked consistently to improve the performance of the application by providing code corrections.
• Significantly reduced the number of issues by providing permanent solutions as notes, modifications and FAQ’s available to all customers.
• Mentored and conducted knowledge transfer sessions for 7 colleagues.
TECHNOLOGY: SAP-WTY, IS-A-WTY, LO-WTY, ADEC-WTY, ADEC-SPEC2000, SAP-ABAP, SAP-TM
ACCENTURE Pvt. Ltd. Bangalore, India
Junior Software Engineer July 2006 – June 2007
Worked in the implementation and maintenance of a paper manufacturing industry in US that had implemented SAP
Nominated as a star performer in a batch of 5oo employees
• Primarily responsible analyzing, debugging and resolving all incidents in the production system in SAP SD modules.
• Extensively worked on creating new Pricing Procedures for materials in Sales Order and Billing documents.
TECHNOLOGY: SAP-ABAP, SAP-SD, SAP-MM
Education
Jaypee University of Information Technology, Solan, HP, India 2002-2006
Bachelors in Technology Candidate, Class of 2006
• Concentration: Computer Science
• Ranked Second in Class
• Elected – VP Cultural Member
• Study group member
Experience/Project Work
Industry: JC Bamford Excavator
Role: Application Consultant III Duration: 2 months
Responsibilities/Deliverables:
• Conducted workshops with JCB to present the ACS Warranty solution that was implemented at JCB in the system as the Proof of Concept.
• Leaded meetings to gather requirements for Warranty based on the current scope.
• Established Blueprint document in line with SAP Best Business Practices and the Statement of Work at JCB.
Industry: Mine Safety Appliance, Pittsburgh, PA
Role: Application Consultant III Duration: 2 weeks
Responsibilities/Deliverables:
• Conducted sessions with MSA & General Monitors to gather requirements for Warranty based on the current scope & SAP Standard Best Practices
• Presented the standard SAP Warranty Management concepts to MSA
• Established Blueprint document according to SAP Best Business Practices and current scope for General Monitors
Industry: Komatsu, Chicago, IL
Role: Application Consultant III Duration: 2 weeks
Responsibilities/Deliverables:
• Conducted a Request for Proposal for customer (Komatsu) & presented the standard SAP Warranty Management concepts.
• Discussed Warranty Requirements for Komatsu from Business & IT. Also, mapped the requirements at Komatsu to the Standard Business Processes.
Industry: Piaggio, Milan, Italy
Role: Application Consultant III Duration: 1 week
Responsibilities/Deliverables:
• Conducted onsite training for partners (Unisys) & Customer (Piaggio) on Warranty Management concepts.
• Discussed important aspects during Warranty Implementation and important considerations of Warranty Application integration with other modules
Industry: IBM, Bangalore, India
Role: Application Consultant III Duration: 1 week
Responsibilities/Deliverables:
• Conducted onsite training for IBM on Warranty Management concepts.
• Discussed important aspects during Warranty Implementation and important considerations of Warranty Application integration with other modules
Industry: Delta Airlines, Atlanta, GA
Project Description/Scope: ECC 6.0 implementation, Warranty Management for Vendor Recovery in Integration with Customer Service, Participated in the Implementation, Testing and Go-live for Phase I and Realization and Blueprinting for Phase II
Role: Application Consultant III Duration: 8 months
Responsibilities/Deliverables:
• Involved in onsite Implementation, Unit Testing, Integration Testing, creating Test Scripts, Training and post Go-Live support for the entire Warranty Application in integration with Customer Service for Phase I with a team of four SAP Consultants.
• Participated in Project Preparation Phase, Requirement Gathering and Blueprinting for Warranty Management for Phase II with two SAP Consultants.
Achievements:
• Warranty Management Project was on time and budget after SAP started implementation
• Established Blueprint document according to SAP Best Business Practices
• Delivered a Warranty Solution close to Standard utilizing the functionality provided by ACS Warranty (Automotive Consulting Solution).
Additional Information
• Working knowledge of QTP for testing SAP applications
• Member of SAPPORT India – SAP run non-profit organization
• Hands on Experience in SAP-Transportation Management
Contact this candidate