Customer Service Sales

Brenda Bray White

**** **** ****** **., ***. **3

Sunset Beach, NC 28468

Phone: 502-***-****

E-Mail: ******.****.*****@*****.***

Professional Summary

Objective: A challenging position where I can utilize my customer service skills, my office/receptionist skills, my data entry/switchboard skills, my fund raising skills as well as my experience as Director of Christian Education in the VA, KY, and FL Conferences of the United Methodist Church.

Core Qualifications

Excel in customer service skills.

Proficiency in receptionist/switchboard/data entry.

Extremely organized with the ability to multi-task and analytical redirect tasks. Have the ability to prioritize tasks.

Microsoft Office - skilled in Word, Excel, Powerpoint, and Publisher.

Client assessment and analysis

File/records maintenance - maintain complete confidentiality in files/records.

Experience

May 2012 to Current

Pirates' Voyage Myrtle Beach, SC

Sales/Reservations

Work in Sales/Reservations for Pirates' Voyage.

Commissioned sales of preferred tickets and mugs as well as general tickets and group sales.

Also cross-trained to operate cash drawer sales/reservations in lobby which includes daily balancing of cash drawer.

Utilize customer service skills daily.

January 2010 to August 2011

Kentucky Conference of the United Methodist Chur Crestwood, KY

Receptionist/Switchboard/Data Entry

Receptionist/Switchboard for Kentucky Conference Office and Bishop's Office as well as Kentucky District Offices/Camps.

Directed and led guests to specialized areas of the building.

Initial delegate of calls to correct administration personnel.

Entered data entry for General Board of Pensions insurance reports for Kentucky Annual Conference 2011.

Assisted in mailings.

February 2008 to October 2009

Crestwood United Methodist Church Crestwood, KY

Director of Christian Education/Children's Director

Recruited, trained, equipped, and motivated volunteers for educational programming for Preschool through Sr. Adults. Managed Education and Children's Ministry budgets. Responsible for developing marketing for educational programs throughout the community.

August 2006 to June 2007

First United Methodist Church Jupiter, FL

Director of Christian Education/ Children's Ministry/ Sr. Adult Ministry

Recruited,trained, motivated, and equipped volunteers for educational programming for Nursery through Sr. Adults. Responsible for Education, Children's Ministry, and Sr. Adult budgets. Planned and implemented educational programs and trips for Children's and Sr. Adult Ministries. Responsible for all travel arrangements and reservations, as well as collecting money for trips. Arranged Catering when necessary.

August 1995 to January 1998

Southview United Methodist Church Roanoke, VA

Director of Christian Education/Children's Ministry

Recruited, trained, motivated, and equipped volunteers for all Educational programming Nursery through Senior Adults.

Coordinated and directed informational and educational programming for church.

Designed and created all promotional and informational documentation for educational programming.

Provided, mentored, and recommended resources to support church leaders. Began Christian Education program from the ground up at this church.

August 1982 to October 1987

Citizen's Bank (Twin City Federal) Bristol, TN

Bank Teller

Responsible for daily bank teller lobby and drive through (3 lanes) window.

Worked both lobby and drive-through window. Cross sold products.

August 1974 to August 1982

Tri- City Bank (now BB&T) Bristol, TN

Bank Teller

Completed Teller Responsibilities (cash handling, balancing of cash drawer).

Sold Traveler's Cheques and Cashier's Checks.

Assisted customers with accessing Safety Deposit boxes.

Dialogued with customers to help cross-sell products.

Sold Certificates of Deposits.

Worked both lobby and Drive-thru windows.

Worked with both personal and business customers.

Answered and directed phone calls.

Education

June 2012 Sullivan University Emory and Henry College Louisville Emory, KY VA

Graduate

1980,

BA Elementary Education

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