Field Service Technician

Robert Philp

**** ******** **, ******** *.Y. ***72 716-***-**** home 716-***-**** cell

******@*****.***

SUMMARY

Well qualified field service technician with 10 years of technical and customer service. Experienced in Barcode standards, lasers, and digital imaging technology. Motivated, hardworking individual with proven record of skilled proactive issue identification with hardware or software problems. Proven record of high quality repairs and excellence in customer satisfaction. Ability to talk customers through phone setup or simple repairs to get systems back online.

CORE COMPETENCIES

• Effective Communicator

• Testing and troubleshooting client needs fulfillment

• Software FTP(serial test), ProComm, Oracle, Microsoft office, Excel, Word, HyperTerminal

• Clean Drivers License and passport all current

• OSHA regulations

• Performed installations at high security organizations (ie. Lockheed Martin, UPS) Networking (LAN setup) United States Borders

• Ability to read electronic schematics, floor blue prints for proper equipment layout

EXPERIENCE

Perceptics ,LLC Knoxville,TN

Field Service Technician (07/08 – 01/10)

Responsibilities included 24/7 telephonic and on- site coverage for customers across the country. Installed camera systems sensors and programmed systems for homeland security at our borders. Performed site surveys and made layout diagrams brought sites up to speed as what would be required by them to be ready for a install.

Accu-sort Systems Inc Telford, PA

Field Service Technician II (09/97 – 04/08)

Responsibilities included 24/7 telephonic and on-site coverage for customers based in the designated region as well as across the country. Maintained a vehicle inventory for tracked serviceable and defective part repairs. Worked with companies like Dematic, W & H and FKI to integrate scanners into the sortation systems through timing and serial messages to there plc cabinets.

• Personal Development: Maintained expertise and training in emerging Bar code scanning technologies through factory setup courses and certifications

• Customer Service: Maintained 100% compliance with required response times and customer equipment availabilities for scheduled preventive maintenance and or repairs maintained scheduled and timely installs of new systems.

• Sales: Promoted through spare parts. Talking to customer about up coming projects and presenting them with suitable equipment to fulfill expected needs of project

Education

A.O.S. (Application of Sciences) In Computer and Technologies

Briarcliffee College Syosset New York

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