Software QA Engineer

Dimple Jain

***** ***** ******,

Cupertino, CA 95014

E-mail: ************@*****.***

Contact Number #

Home: 408-***-****

Cell: 281-***-****

_____________________________________________________________________

SUMMARY:

• 5 years of experience in Information Technology with emphasis on Software Testing/Quality Assurance using Black Box, White Box and Gray Box testing techniques.

• Proficient in writing Test Plans, designing Test Cases and testing Desktop, Client Server and Web based applications using Manual-testing techniques, and Automation tools.

• Hands on experience in creating automation framework and automated test scripts using QTP, Selenium RC/Server, JUnit and Visual Studio.

• Proficient in writing complex SQL queries, Stored Procedures and excellent knowledge in RDBMS Systems and experienced in testing Data warehousing software.

• Proficient in establishing QA Methodologies, Procedures and Documentation.

• Knowledge of various phases (from requirement through post release) of Software Development Life Cycle (SDLC).

• Proficient working in both Windows and UNIX (Linux) operating system and knowledge in basic Shell and Perl Scripting

• Proficient in using RallyDev, Jira, Bugzila and Mercury Quality Center/Test Director for reporting/tracking bugs/defects.

• Performed Functional, System Integration, Smoke, Unit, Sanity, Browser Compatibility, Regression, User Acceptance and Usability Testing for repetitive releases in multiple iterations.

SKILL SET:

Languages: Java/J2EE, VB Script, SQL, Shell Script, C#, Perl, XML, JavaScript, JSON, CSS, Windows PowerShell

Operating Systems: Windows 7/Vista/XP, Windows Server 2008, UNIX/Linux

Software: Quick Test Pro, Selenium RC, Visual Studio 2008/2010, WTT, Microsoft Aruba, Quality Center, Rational Clear Quest, Oracle 10g, Ingres, SQL Server 2005/2008, Selenium, IIS, SOAP UI, Oracle Toad, MS Word, MS Excel, MS PowerPoint, JUnit

Misc: Apache, TCP/IP, IPv4/IPv6, HTTP/HTTPS, SSL, SNMP, FTP, Telnet, SSH, CDMA, Brew Applauder, Emulators, SharePoint, SVN subversion, Agile, Http Live, Firebug

Browsers: MSIE, Firefox, Opera, Chrome, Safari

GreatCall, Inc. San Diego, CA Nov. 2010 – Sept. 2011

GreatCall markets services and applications that help people using mobile devices to stay connected, safe and healthy. GreatCall works with partners to create solutions that fulfill these needs, and ensure their products are easy-to-use and backed by high quality customer service. The wireless service that Great Call provides operates on the Verizon Network. The Jitterbug's trademark is a simplified mobile phone that is targeted at older Americans.

Sr. Software QA Engineer

Responsible for testing all programs and products coming out of engineering including websites, handsets/Cell Phones, web services etc. using Manual and Automation testing techniques.

• Designed, created and maintained test cases for all GreatCall website applications and Jitterbug cell phone (handset software) against requirement document using Black Box and White Box testing approaches.

• Performed functional testing of Software on Jitterbug handset and uploaded applications using Qualcomm’s Brew Apploader

• Performed Sanity, Integration and thorough regression testing for each build

• Responsible for designing test plan and test cases for backend infrastructure for 5Star Urgent Responder Service (mPERS) on Jitterbug Cell Phone, iPhone and Android phone

• Created tests for backend data validation by writing complex SQL queries and wrote stored procedures to automate database tests

• Created Shopping Cart tests for GreatCall apps using iMacros for different GC memberships such as AAA, Apria HealthCare etc.

• Created and executed tests using Junit framework.

• Wrote automated test scripts for all file handling tasks using Perl.

• Participated in the meetings for migrations and involved in the regression/manual testing for staging and production deployment.

• Executed test cases on android/iPhone devices against requirements documents for mobile apps such as Med Coach, 5Star Response, Live Nurse etc.

• Found bugs in the software, documented and reported them to the Development team using fogbugz bug tracking system

• Visited Onsite Call Center to help troubleshot the issues found during live Call for 5Star Urgent Response service

• Worked on Daily CSR request from Call Center as part of Web Portal Support

• Responsible for testing Windows applications, WCF Restful web services using Fiddler and manual tests

• Tested SOA services, WCF RESTful web services etc.

• Worked closely with developers and Program Managers to prepare Release Notes

Environment: Visual Studio 2010, .NET, XML, JSON, SQL Server 2005/2008, FogBugz, Agile, Qualcomm’s Brew Applauder, Black box, White Box, Selenium, Android, iOS, Fiddler, WCF RESTful web services

Mitchell International, Inc. Irvine, CA Jan 2010 – Aug. 2010

QA Analyst

Mitchell International, Inc. is an established market leader when it comes to improving business practices for companies in the insurance, collision repair, medical claims, workers' compensation industries.

Worked on Mitchell’s SmartAdvisor Medical Bill Review software for Workers’ Compensation.

• Created automated test scripts for various functionalities of SmartAdvisor software (written in .NET) in Mercury’s Quick Test Pro tool using VB Script

• Wrote and managed test cases in Quality Center

• Created tests for backend data validation by writing complex SQL queries for Oracle databases

• Found bugs in the software and documented them using Mercury’s test management tool Quality Center

• Created and configured XML files for automated EDI tests

• Worked on defect validation with cooperation of development team

• Wrote Stored Procedures using PL/SQL for backend data validation for EDI tests

Microsoft Corporation, Aliso Viejo, CA Dec 2008 - Nov 2009

QA/Build Engineer

• Assisted in writing automated test cases using c# for Microsoft's data warehousing software "Madison" running on SQL Server 2008

• Wrote both manual and automated test cases for the functionalities of data warehousing software DATAllegro, running on Linux servers

• Created and executed tests for DATAllegro software using Eclipse/Junit framework

• Responsible for creating and maintain Ant scripts for builds for DATAllegro software

• Created process for installation and verification of released objects

• Designed and Wrote Test Plans for various functionality of Data Warehouse software “Madison” from requirement specification

• Created test scripts with complex queries using SQL for DATAllegro and Madison

• Created and executed manual and automated test scripts using Visual Studio, WTT (Windows Test Technologies), Microsoft Aruba and LRSS

• Installed, configured Windows Server 2008 and maintained Hyper-V appliances using virtualization

• Found bugs in the software, documented and reported them to the Development team using Rally and Visual Studio Software

• Responsible for installing the new builds everyday for both DATAllegro and Madison software

• Participated in formal documentation reviews, including functional and technical specifications

• Coordinated with QA team members in preparing test data and BVT Status Reports for every build

Environment: Visual Studio, .NET, XML, C #, UNIX, Shell Scripting, SQL, Rally, JUnit, Eclipse,

Windows PowerShell, Windows Server 2008, Virtualization, WTT, Microsoft Aruba, LRSS, SQL Server 2008

Capital Group Companies, Irvine, CA Jan. 2006 – May 2008

Software QA Engineer

The capital Group Companies manages distributes and supports mutual funds and investment funds for individuals and large institutions. American Funds is among the three largest mutual funds family in the US.

• Assisted in writing test cases for testing the functionality requirements of Capital group’s website application such as Shareholder, advisers, retirement planning and College Planning.

• Performed manual and automated testing using both Black Box and White Box Testing Methodology for System Testing.

• Created and executed automated Test Scripts using QTP for the above mentioned web sites.

• Participated in the production control meetings for pre and post migrations and involved in the regression/manual testing after production deployment.

• Found bugs in the software, documented and reported them to the Development team by creating CRs using Rational Clear Quest.

• Wrote complex SQL queries involving Joins, sub queries to verify the data in the back end.

M.L.S. University, Udaipur, India

• Masters in Science

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