Customer Service Administrative Assistant

Tina Michele De Jarnette

Chester, VA *****

Cell: 804-***-****

E-mail: ******@*****.***

OBJECTIVE:

I would like a challenging, growth-oriented position where my numerous years of experience in the operation of an office will be an asset to your organization. I am a team player, but know how to work independently when needed.

PROFESSIONAL EXPERIENCE:

01/12 to present Capital One, Glen Allen, VA Customer Service Associate(w@h) Field inbound calls from customers; Answer questions about potential product upgrades; Customer experience; Handle customer concerns through one call resolution; Assure speedy resolution of issues utilizing all available channels; Deliver high quality servicing while promoting the utilization of banking products as well as our rewards services: Promote continued loyalty and spend: Provide feedback on how to enhance the customer experience. (part time position)

04/08 to 03/11 L. Dawn Christian, D.D.S., South Orange, NJ

Administrative Assistant

Register patients; Check patients in/out; Answer telephone; Discuss treatment plans with patients; Customer service; Fax dental x-rays; File charts; Distribute incoming mail; Verify insurance; Submit predeterminations to insurance companies; Submit claims electronically or manually; Follow up with insurance company for payment; Type correspondence; Use computer software and other office equipment; Photocopy; Use discretion and judgment when receiving/screening patients; Responsible for coordinating, scheduling appointments; Retrieving telephone messages; Receive payments; Post payments; Follow up with patients for future office visits and provide referrals; Train new front desk personnel; Maintain a very good rapport with patients.

11/05 to 04/08 Children’s Specialized Hospital, Fanwood, NJ

Office Coordinator

Registered patients; Answered telephone; Customer service; Assisted patients in and out of waiting rooms; Received payments; Faxed medical records; Filed charts; Distributed incoming mail; Verified insurance referrals; Typed correspondence; Used discretion and judgment when receiving/screening patients; Responsible for a daily log of all activities of all doctors schedules; Responsible for coordinating, scheduling appointments; Retrieved telephone messages; Requested and returned charts; Posted payments; Followed up with patients for future office visits and provide referrals; Maintained a very good rapport with patients.

08/04 to 11/05 Advanced Health Media, Union, NJ

Fulfillment Coordinator

Coordinated packages consisting of letters, invitations, and/or checks to be federal expressed or mailed to numerous speakers regarding a medical continuing education program; Tracked shipments; Handled telephone inquiries; Provided superior customer service to clients by explaining what materials are being shipped to their locations and procedures in reference to the company’s policies; Data entry; Copied; Filed; Maintained confidential correspondence.

03/01 to 07/04 Durham Urology Associates, PA, Durham, NC

Front Office

Answered telephone; Customer service; Received payments; Faxed medical records; Filed charts; Distributed incoming mail; Verified insurance referrals; Typed correspondence, memos, reports; Maintained files; Photocopied; Used discretion and judgment when receiving patients; Responsible for a daily log of all activities of all doctors schedules; Scheduled educational courses for Doctors to attend; Scheduled/arranged several lunch and learn seminars; Retrieved telephone messages; Requested and returned charts; Posted payments; Registered patients; Interacted and maintained professional business relationship with various insurance companies; Processed and completed insurance claims; Prepared billing statements for patients; Followed up with patients for future office visits; Maintained a very good rapport with patients.

Education

Graduated Park View Senior High School, South Hill, VA, June 1986

Penn Foster (currently enrolled for Travel and Tourism certificate)

Office Skills

Typing (60 wpm), Data Entry-Alpha/Numeric (10000 ksph), Switchboard, Filing, Faxing, Public Relations.

I have excellent interpersonal, organizational and analytical skills. I am able to learn new projects quickly and am able to work well in demanding environment and meet deadlines. I have the ability to lead through coaching and training of others.

Computer Knowledge

Proficient in Microsoft Word, Excel, Access, Practiceworks, Outlook, Lotus Notes, Windows 98/NT, Windows XP, ACE, BANNER, CSM, SMS, MEDIC, TIGER, IRIS, Polaris and Internet Navigation.

REFERENCES AVAILABLE UPON REQUEST.

Salary Requirements are $25,000 - $30,000 but are negotiable.

Contact this candidate