Anthony Hubbard

***** ********* ******* **. *** *02, Herndon, VA 20171

Cell: 571-***-****

E-mail: dwy9q4@r.postjobfree.com

Objective: Thrive off of my dedication and ability to excel, being proactive with my work and

environment as well as setting business goals and achieving them.

Work Experience:

DLT Solutions, LLC - Senior Order Manager, 1/01/09 to Present

• Designed and implemented an Order process workflow that allowed five separate

Order Management groups to be merged into one team. The new workflow(One

Team One Queue) increased productivity and balanced workload, increased

knowledge base on how to process separate team’s orders and increased the

capacity for order volume and reduced headcount over time.

• Strategically save deals that would have had a negative margin for DLT. The end

result in these scenarios was a higher margin or quoted margin for DLT.

• Backlog Management for multiple divisions within DLT. Improved Backlog

Management by developing relationships with Vendor Partners of DLT.

• Developed reports for error rates and order compliance for Order Management

Team.

• Vast resources of information regarding process and order processing for all

divisions supported.

• Reliable source for sales support and assistance on order status, billing status,

high priority or complex orders for multiple divisions. Developed a reputation as

the “Go To” for all of the divisions supported.

• Volume support during busy times and support on complex orders/issues for

multiple departments within DLT.

• Order Manager training for new Order Managers or new processes. Helped the

Order Managers fine tune their knowledge base and meet their potential allowing

them to be effective and efficient in their work.

• Developed process for personal workload that allowed for a quick and reliable

turnaround on issues and orders.

• Reviewing and authorizing orders before they are submitted to vendors

• Managed month end and quarter end closes for all divisions supported without the

need for help from upper management.

DLT Solutions, LLC - Order Management Specialist II, 01/01/07 to 12/31/08

• Enhanced the DLT & Autodesk relationship by developing a process to increase

the self-service rate for DLT at a time when self-service was at a low and was a

pain point for Autodesk.

• Maintaining monthly compliance goals

• Backlog Management on Federal and State and Local orders for the entire

Autodesk Team including correspondence with Order Managers on status of

Anthony Hubbard

13304 Jefferson Commons Ct. Apt 402, Herndon, VA 20171

Cell: 571-***-****

E-mail: dwy9q4@r.postjobfree.com

orders in-house, Sales Representatives and various vendors. Attending monthly

backlog meetings and reporting progress on backlogged orders.

• Maintaining vendor relationships in regards to orders that have not been invoiced,

invoice rejections, re-bills, Returned Media(RMA), credits and order status

• Customer Service Issues and Accounting issues including returned orders that

need additional information to bill, re-entering orders to correct entry mistakes,

customer credit memo’s or refunds as well as providing tracking information for

customer’s

• Sales support and assistance on order status, billing status, high priority or

complex orders

• Order Management backup during busy times. This involves monitoring the

Order Management Queue at all times, identifying overburdened Order Managers

and assisting as needed.

• Assisting collections department in achieving payment approval from customers

on outstanding invoices

DLT Solutions, LLC- Order Management Specialist, 05-04-05 to 01/01/07

• Responsible for processing Federal and State and Local Government

purchase orders for within a 24-hour timeframe.

• Worked with the Sales Department to obtain accurate customer data.

• Inputting and verifying data into vendor’s order processing system.

• Maintaining subscription contract data.

• Meeting monthly compliance goals

Acsys- Temporary Employee, 01/15/05 to 05/03/05

• Temporary employee for various companies performing a range of tasks from

filing and data entry to cold calling

SunTrust- Teller/Commercial Teller, 09/2003 to 10/2004

• Responsible for balancing cash drawer

• Specialized in customer satisfaction

• Meeting monthly and weekly sales goals

• Processing all commercial transactions

• Two minute turnaround time for processing customer transactions

Education:

• Gar-field Senior High School-Graduated June 2003

• Northern Virginia Community College – Network Engineering

• Franklin Covey Focus Time Management –Planning & Prioritizing

• Franklin Covey Leadership Training for Managers – Management and Leadership

training

• NMCA Contracts Training – basic training on Government contracts

Qualifications:

• Positive and Optimistic attitude

• Self-motivated

Anthony Hubbard

13304 Jefferson Commons Ct. Apt 402, Herndon, VA 20171

Cell: 571-***-****

E-mail: dwy9q4@r.postjobfree.com

• Goal oriented

• Excellent verbal and written communication skills

• Work well in high stress, high volume deadline oriented environment

• Proficient in computer navigation in Windows 2000 and Windows XP, Windows

7 Microsoft Office, Internet Explorer, Mozilla Firefox, Microsoft Navision,

Google Search

• Typing: average 50-60wpm.

Contact this candidate