Assistant Manager

ASSISTANT MANAGER

TARGET INDUSTRY: BANKING

Seasoned, perceptive and performance-driven professional with track record of empowering sales performance, promoting corporate growth, and fostering an environment of hard work and dedication. Highly-regarded for tireless efforts in accomplishing goals in line with banking, business development, sales and marketing, as well as in identifying and capturing opportunities to accelerate expansion and improve profit contribution.

- Experienced in building, retaining, and managing customer relationships with all levels of professionals, as well as monitoring of overall branch sales effort and ensuring targets and sales results are achieved

- Highly familiar with principles and methods in showing, promoting and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques and sales control systems

- Thrived in maximizing sales opportunities and delivering professional sales presentations

- Exercise high level of discretion and judgment, with the ability to work independently and follow through on assignments with minimum supervision

- Bilingual in Spanish and English

Professional Experience

GUARANTY BANK –GRAFTON, WI

ASSISTANT MANAGER 2008-Present

- Oversee overall activities of the branch on a regular basis to ensure efficient and effective operations

- Provide assistance and support to branch manager in their sales activities and perform branch manager functions during his absence

- Involve in formulating solutions to all customer issues that arise

- Act as a mentor and role model for the entire staff; aid team members in attaining individual goals

- Develop networking to establish sales leads through business affiliations, such as Hispanic Commerce activities

T-MOBILE –ALTAMONTE SPRINGS, FL

SENIOR SALES REPRESENTATIVE 2007-2008

- Rendered exceptional sales and customer service; and organized different marketing events to boost product awareness

- Surpassed individual and team sales goals

- Administered store operations including inventory and cash management

AUTHORIZED T- MOBILE DEALER

GCS WIRELESS |FAMILY CELLULAR | AMERITEL - ORLANDO, FL

ASSISTANT MANAGER 2005-2007

- Set up team schedules; assumed responsibility for inventory management and ordering of merchandise

- Rendered exceptional sales, providing quality customer service while leading by example

- Identified the needs of the clients and provided appropriate products and services to meet those needs

- Trained employees to keep abreast with competitor’s product and company‘s products.

VERIZON WIRELESS –OCOEE, FL

SENIOR SALES REPRESENTATIVE 2003-2005

- Endowed assistance to manager and served as training lead for newly hired sales associates

- Ensured delivery of efficient and superior customer service to generate more referrals and repeat business

- Assisted customers with product selection, and helped organize promotional events

SOUTHERN COMMUNITY BANC MORTGAGE –LONGWOOD, FL

LOAN OFFICER ASSISTANT | JUNIOR PROCESSOR (TEMP POSITION) 2003

- Handled the processing of loan applications and pulled credit reports

- Monitored and requested additional file documents, such as title, appraisal, flood certificates, and others

- Prepared and organized files intended for underwriting review

TRAVEL SELECT INC. –FERN PARK, FL

PAYROLL RECEPTIONIST 2002-2003

- Held accountable for processing weekly payroll information, submitting information to ADP, ensuring that employees pay was correct and on time

- Conducted process employment verifications, and ensured all employees files were properly kept and secured

- Performed switchboard operator functions, and coordinated scheduling for new employment candidates

3M PUERTO RICO, INC. –CAROLINA, PUERTO RICO

RECEPTIONIST | SWITCHBOARD OPERATOR 1999-2001

- Demonstrated thorough knowledge of the company; to ensure positive ‘first impression’ with clients

- Served as back-up support to the Administration Department

- Rendered sales team support; responsible for collecting expense report information, tracking mileage for company cars and updating system for official reports

Other Experience

MACYS - MILLENNIA MALL –ORLANDO, FL

- PART TIME SALE REPRESENTATIVE / WOMEN’S SHOE DEPARTMENT

- SALES, CASHIER AND CUSTOMER SERVICE

GSI, INC. (TOURS AND TRAVEL) –SAN JUAN, PUERTO RICO

- TOUR RESERVATIONS AGENT

PART-TIME WORK IN PUERTO RICO AND FLORIDA

- SEASONAL PART TIME SALES, ARMANI EXCHANGE

- PROMOTION AGENT FOR CHRYSLER, HIGH IMPACT, CO.

- SALES REPRESENTATIVE AND CASHIER, JOURNEYS

- SALES REPRESENTATIVE AND CASHIER, ALMACENES RODRIGUEZ

Education and Training

BUSINESS ADMINISTRATION AND MARKETING CREDITS

INTER AMERICAN UNIVERSITY –CUPEY, PR: 1997-2001

CERTIFICATE OF ACHIEVEMENT IN FIRST LEVEL JAPANESE

JAPANESE LANGUAGE INSTITUTE –OKINAWA, JAPAN: 1995-1996

DISC TRAINING – PERSONALITY PROFILING, TO UNDERSTAND CUSTOMER BEHAVIOR

Professional Affiliations

Hispanic Professionals of Greater Milwaukee

Activities

Volunteer Several Activities: Back to School; Easter Basket for Charity Houses, and Lisa Merlin House

Awards and Honors

Winner Circle 2007, T-mobile

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