Customer Service High School

Barbara Clain

Great Neck, New York *****

516-***-****

*******@*****.***

Talented, dedicated and skilled Customer Service professional with ten years of service working

for two major sales companies with Administrative duties, and Customer Care- Service. Seeking the position of Customer Care in a call center environment where I have many years experience and I enjoy and am productive in. Strong skills on high volume inbound calls. Sales experience, customer retention experience.

• Possess excellent communication and observation skills

• Able to comply with professional standards and practices

• Self-directed and able to work in interdisciplinary environments

• Able to work with little supervision.

• Have worked in environments ranging from In Office, to fully equipped to Home Office.

• In-depth knowledge of planning and managing large projects.

• Able to plan, set, organize and accomplish goals and objectives in fast-paced

environment

• Good leadership and decision-making skills

Professional Experience

Customer Care Representative SOCOR 2008-present

.

• Generate excellent results and customer retention

• Provide customer care and service handled extremely busy inbound calls.

• Followed inventory, and payroll.

• Work with spreadsheets and data entry

Thomas Publishing 1994-2001

• Handled incoming calls or inquiries from prospective customers or clients

• Assisted customers effectively by solving customer disputes

• Provided customer additional information or explains services

• Discussed products offered and ensures customer satisfaction

• Ensured that customer care requirements are met with appropriate competence and delivery

High School Diploma 1985- John L. Miller Great Neck North High School

Associates Degree - Wheelock College Boston MA 1989

HIPPA Certified

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