retail manager

SKILLS SUMMARY Store Manager with **yrs of retail experience. Extensive customer service skills

And the ability to multi-task. I am a natural leader and have been very involved

With management and team training. I am dedicated, able to learn quickly, honest, and timely. I am able to work well under pressure and re-prioritize depending on the job, or jobs and hand.

EMPLOYMENT

Certified Training Manager, American Eagle Outfitters, 10/2002-09/2007

* Recruited and interviewed local talent for DM

* Performed initial 2 week training for on-boarding assistants and store managers for both St. Louis districts and regionally

* Helped DM evaluate stores during peak times

* Directly involved with developing current training program for the

company

* Temporarily ran the district when DM was unavailable

* Store was chosen by Regional Manager to launch the first in the field

internship program for American Eagle

Store Manager, American Eagle Outfitters 08/2000-09/2007

* Responsible for daily functions of running a multi-million dollar business

* Positively handled customer service issues coached management team

and sales associates on all situations

* Controlled payroll within company expectations

* Involved in 2 store moves and remodels

* Consistently developed and promoted from within my stores throughout

my career

* Handled shrink and loss prevention situations with professionalism

* Helped organize and participate in district meetings

ACCOMPLISHMENTS

* Received Gold council 2003, 2004, 2005

* Involved in the organization and was a team leader of a voluntary skate-

Park build at the South City YMCA.

* Responsible for leading my team to a perfect LP Audit in 2004.

* Chosen to attend both management summits during career

* Attended Conference in 2006

EDUCATION

* Associate Degree Ellsworth Community College

* One year of specialized studies at Iowa State University

* references available upon request

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