Customer Service, Delivery, Management
Resume:
Kevin M. Stevens
Bakersfield, CA 93313
Home: 661-***-**** Cell: 661-***-**** Email: ksisales@hotmail.com________________________________________
Personal Profile:
Accounting Clerical Career of over 15 years with the County of Kern in various departments, with the final 6 years at either Lead or Supervising level. Over 3 years of hands on business ownership and operations experience. Currently working in route sales/delivery/customer service oriented business.
Work Experience:
05/2009 – Present – Schwan’s Home Service
Position Held: Customer Service Manager
Duties involve sales and home delivery of consumer food products to customers
• Route sales of frozen food products
• Building new customers onto existing sales route
• Management and service of customers on existing sales routes
• Maintaining daily payment collection, records and deposits
• D.O.T compliance for sales route driver operations
09/2005 – 05/2009 – Quality Vending Service/KSI Sales
Position Held: Business Owner/Operator (sole proprietor)
KSI Sales – 09/2005 to 05/2009
Quality Vending – 06/2006 to 05/2009
Duties involve:
KSI Sales - All operations of operating a business providing internet based retail sales of hobby supplies
Quality Vending - All operations of running a business providing automated drink and snack food service at various locations throughout the city of Bakersfield, CA
• Purchasing, merchandising and sales responsibility for all company services (Both companies)
• Packing and shipping of all products sold (KSI Sales)
• Customer service for all locations serviced by company (Quality Vending)
• Online marketing and website maintenance (KSI Sales)
• All equipment maintenance and moving (Both companies)
• All business bookkeeping and finance work (Both companies)
• Management of company resources and assets (Both companies)
02/2002-10/2006 – Kern County Dept. of Child Support Services
Position Held: Fiscal Support Supervisor
Duties involve full Supervision of Accounting Clerical staff (6-12 employees), as well as completing daily, weekly and monthly financial reporting and reconciliation.
• From 2002 to March 2005, supervised Deposit Control and Posting units
• Deposit Control unit was responsible for processing daily Child Support collections totaling $60 million annually
• Posting Unit was responsible for Allocation and Distribution of 800-1000 Child Support Payments daily
• Maintained and balanced Department Revolving Fund used for assorted day to day expenses
• Supervision of staff responsible for multiple cash payment windows including receipting of payments and maintaining balanced cash drawers.
• March 2005, reassigned to Child Support Account Adjustment Unit
• Adjustment unit is responsible for working Account adjustment instruction created by Family Support Officers
09/1995-02/2002 – Kern County Mental Health Department
Position Held: Account Clerk II, promoted to Account Clerk III in 1999
Wide range of duties including Patient Billing, Accounts Payable, Collection Analysis and Grant Program Monitoring.
• Started with KCMH as Patient Billing clerk after transferring from Kern Medical Center
• Beginning in 1997: Worked Accounts Payable, processing large volumes of travel claims, mileage claims and contract payments for department with over 300 employees and multiple service locations.
• When promoted to Account Clerk III in 1999, worked short term special project doing bad debt and collection analysis for the Patient Billing Department. Drafted department procedure for Board of Supervisor’s to write off of uncollectible bad debt which had not previously been done by the department.
• Beginning in 2000: Monitored and tracked Grant funding for multiple department programs. Developed extensive spreadsheet system for monitoring, tracking and reporting grant funding. KC Mental Health operated at the time with over 30 individual Federal, State and Local grants varying from $10,000 to over $6 million dollars annually. Total grant funding was over $30 million per year.
• Assisted in verifying Payroll, and was a backup for department Payroll processing
• Regularly assisted Accountant III with special projects and priority assignments.
• After leaving KC Mental Health, my prior Account Clerk III position was reclassed as a Fiscal Support Specialist due to its function being identified as Special Project/Lead work.
05/1992-09/1995 – Kern Medical Center
Position Held: Account Clerk I/II
Worked in Collections and Patient Billing Units
• Started in Collections Department performing Account Adjustments
• Moved to Patient Billing, working with MediCal/Medicare/Private Insurance Patient Billing.
09/1991-03/1992 – Kern County Clerk’s Office
Position Held: Clerk II
Worked in Superior Court file room filing court documents
• Failed 6 month probation, Clerk’s office was contacted by KMC during Account Clerk hiring process.
06/1991-09/1991 – Kern County Library
Position Held: Clerk II
Worked at Beale Library circulation desk performing all functions.
• Position eliminated in 1991 due to budget cuts, was placed at County Clerk’s office to avoid layoff.
09/1988-06/1991 – Various Kern County Departments
Position Held: Extra Help Clerk I/II
Worked as an extra help Clerk in various departments over 3 years including KC Personnel, KC Library, County Clerk and Dept. of Human Services.
Summer 1987 – Kern County Library
Position Held: Extra Help Departmental Aide
Worked summer at Southwest Library performing many library branch work functions
Technical Summary:
• Extensive experience using MS Word, Excel. Some experience using MS Access and PowerPoint.
• Background in Accounting Clerical work with emphasis on Business Office function including Accounts Payable, Department Funding, Assisting Accountants and Personnel Management.
• Most current experience focused on retail food product sales, online retail marketing and route sales and delivery.
• Quick learner skilled in working multiple tasks simultaneously.
• Attended several Supervisor’s Academy sessions, as well as all County mandated Supervisor trainings during tenure as a County department Supervisor.
• Have been trained on D.O.T. driver regulation compliance, and have a current DMV Commercial Driver Medical Certificate (“green card”)
Personal and Professional References:
• Brett Sakamoto, Administrative Services Officer – Kern County Department of Child Support Services
Relationship – Former Supervisor
Contact Phone Number: 661-***-****
• Renee Ramirez, Fiscal Support Supervisor – Kern County Department of Child Support Services
Relationship – Former Co-worker
Contact Phone Number – 661-***-****
• Greg Cooper, Business Owner – Grayson County Speedway, Bells, TX
Relationship – Personal Acquaintance
Contact Phone Number – 661-***-****
Please contact me if you have any questions. Thank you again for your consideration.
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