Customer Service Sales

Objective: MBA graduate seeking professional position in an innovative and successful organization who seeks a leader, motivator and decision maker. Areas of strength:

• Problem solving using analytical skills and root cause analysis.

• Managing multiple projects and generating new business while being fiscally responsible and thinking strategically.

• Decreasing employee turnover through effective leadership, motivation and coaching.

Skills and Abilities

• Proficient knowledge of Microsoft Office applications; Word, Excel, Access, Outlook & Power Point.

• Immense time management skills.

• Ability to handle multiple objectives while meeting deadlines.

• Project management skills with a high concentration on attention to detail.

• Strong analytical, organizational and interpersonal skills.

Education

Masters Business Administration

Georgian Court University, Lakewood, NJ

2011

G.P.A 3.7

Bachelors of Arts

Georgian Court University, Lakewood, NJ

2010

Professional Experience

Sprint Paramus, NJ

Lead Sales Supervisor June 2010-Present

• Successfully lead sales staff to increase customer service by 24% through coaching, exceptional service and dedication.

• Conducted full inventory counts and reconciliation monthly.

• Assisted in audit readiness, resulting in an overall score of 96%.

• Implemented a sale-tracking spreadsheet to monitor daily sales and monthly goals, resulted in 100% consistency.

• Assisted with the handling of payroll and scheduling for a staff of up to 16.

• Used interpersonal skills to effectively build long lasting customer relationships.

• Evaluated and created purchase orders based customer’s preferences and business needs.

• Maintained strong knowledge of new products, pricing plans, promotions, and service features to increase overall sales performance.

• Handled all administrative aspects of sales including but not limited to; finalizing new customer contracts, accepting customer payments, and processing existing client product upgrades, contract alterations and extensions.

• Collaborated with upper management to insure customer privacy and prevent fraudulent activity.

• Develop and integrate creative methods of marketing to increase personal sales performance and overall company profitability.

AMC Theatres Brick, NJ

Supervisor/Operations Coordinator December 2007 – May 2010

• Use conflict management skills to handle and resolve customer service inquiries, complaints and suggestions.

• Count and reconcile inventory bi-weekly.

• Increased concession sale 20% from previous year which helped meet financial goal.

• Effectively create and manage daily crew member duties to insure efficient display of products and services.

• Productively coordinate up to fifteen crew members during high volumes of operation.

• Monitor film build-up and tear down process for the highest quality movie performance.

• Process daily cash reconciliations for individual employee drawers as well as company cash deposits.

• Successfully monitor inventory levels through stock counts and ordering process.

Accomplishments

Supervise Managed a new team, coaching and motivating them with individualized attention and development.

Result: Increased employee morale and confidence, increased customer service surveys by 24%, increased sales.

Generate Sales Developed excel spreadsheet to track and outsource to customer who would inquire about upgrading or adding addition service to their accounts. Result: Increased sales by 10% as well as contribute to the over customer experience.

Manage Implemented a check list for opening and closing procedures to maintain store compliance. Result: Audit overall score of 96%.

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