sales, customer service
Resume:
****.*****@*****.***
Sara Zink
Santa Fe, NM 87505
I am seeking a career experience where my enthusiasm for people,
places and things translates into happy customers. Customers who
realize the value for dollars spent and who speak highly of their
experience and will want to return again.
Experience:
Innkeeper – Don Gaspar Inn, Santa Fe, NM 87501
December 2007 – July 2009
-Greet, and register guests. Acting as their personal concierge.
Checking guests out of the inn. Easily resolving guest challenges
throughout their stay. Upgrading guests. Promoting inn services,
amenities, and up-sell products to guests. Satisfying guests by
guaranteeing lovely, clean well managed suites and going the extra
step to act as their host and concierge. Cater to discerning guests
and gained many repeat customers.
-Ability to work closely with guests ensuring their stay is memorable
-Check-ins, reservations (phone, on-line)
-Marketing -Website development, Testimonials, Newsletters, Blogs,
-Keyword updates and researching competitors.
-Able to handle difficult situations with ease and grace.
-Providing service “above and beyond expectations” for guests.
-Charges posted and balanced.
-Accounting tasks (AR, AP, Payroll, Bank Reconciliations) performed.
Sales Manager – Form & Function, Santa Fe, NM 87505
September 2002 – December 2006
- Prepared clients presentations for residential lighting
- Working with architects and designers in the selection of lighting
and hardware
- Pricing of projects and preparation of custom quotes
- Set industry standards for professionalism in accurate quality
quotations, timely follow-up, on time submittals
- Follow-up on sales leads
- Floor plan hardware takeoffs
- Coordination of sample submittals
- Processed orders as well as all aspects of administrating and
managing projects
- Phone Sales
- Online Sales
- Showroom sales
- Updated Website databases
- Strategize between vendors, customers and sales to ultimately
control and win profitable job
Sales Manager - Panache, Santa Fe NM 87501.
June 1999 - December 2001
- Showroom sales for a craft and furniture store
Office Manager - Santa Fe Underground, Santa Fe, NM 87507
1997 - June 1999
- Accounting, office management duties for an underground pipe
company, payroll, AR, AP
Rural Route Carrier, U.S.P.S. , Santa Fe, NM 87501
1995 - 1997
- Sorted and delivered mail throughout Santa Fe County
Computer Skills
- Proficient with Quickbooks, Site Sell, Macwebsite Builder, HTML,
Rezstream, Microsoft Office
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