Office Manager, Bookkeeper, Accounting Manager
Resume:
Susan Hollenbeck
Cumming, GA 30041
* Self Motivated * Goal oriented * Excellent Communicator *Multi-Tasking
EMPLOYMENT HISTORY
March ‘08 LBM Business Services, Inc.
Present 3735 High Gables W, Cumming, GA 30041
As owner of this Bookkeeping Service company I perform full charge bookkeeping for my clients.
Duties include, cash planning, AP/AR, Payroll, Sales Tax preparation and filing, Payroll Tax Filing.
February ’05 I. Technical Services, LLC
March ‘08 6245 Shiloh Rd, Suite D, Alpharetta, GA 30005
As Accounting and HR Supervisor I managed a staff of 5. I had responsibility of all accounting functions including AP/AR, Collections, publication of monthly financials, cash flow, forecasting and payroll. I am also responsible for customer owned finished goods inventory accuracy as well as shipping and receiving. This position reports directly to the President and COO.
Major Accomplishments while on staff at ITS.
• Decreased number of days in AR form 60 to 40
• Decreased number of days in AP from 75 to 45
• Implemented “3 day close”
• Wrote employee handbook
• Implemented “You’ve been caught doing something good” program
• Implemented and maintained ISO training program
August ’97 Healthcare Technical Resources, Inc.
July ‘02 3735 High Gables West, Cumming, GA 30041
As employee and part owner of this organization, have responsibilities for office
administration, accounting, providing technical proposals, and administrative assistant to the President. Also provide project tracking, scheduling, and Sales support documentation. I am proficient in Microsoft products, Projects, Personal Management, and AR Collection. Have participated in some consulting engagements and am proficient in PC Technology.
May ’90 Integrated Network Services
To August ‘97 1325 Northmeadow Parkway, Suite 110, Roswell, GA 30076
Hired by the CEO as the fifth employee of this Atlanta Fast Tech 50 nation wide systems integration firm that specializes in the design, installation, and support of voice, video, and data communication network solutions (LAN’s and WAN’s) for the health care industry.
Dec ’94 Account Manager
To August ‘97 Moved into sales reporting directly to the VP of Sales and Marketing initially as Sales Support Specialist responsible for working with Account Managers and Engineers to prepare Sales Proposals/Quotes, and Sales Presentations. Other responsibilities included sales lead generation/tracking, and telemarketing.
Quickly promoted to Account Manager assigned to nation wide market selling PC’s and peripherals, software, small to mid-size LAN’s, design services, and maintenance/support agreements. This position is responsible for defining client requirements, conduction of joint walk-throughs, preparing proposals/quotes, client presentations, “closing” the sale, and maintaining margins.
Performance to Quota Record:
• 1996 at 2,000,000, 133% of 1,500,000 Quota
Jan ’91 Manager, Office Administration and Human Resources
To Dec ’94 Promoted to establish this position during rapid growth period in the firm’s history. Reporting to the President, this position was responsible for all aspects of the Human Resource function including recruitment, benefits administration, employee review administration and tracking, compliance with local, state and federal employee-related regulations. Managing a staff of four, also responsible for office coordination, LAN administration, supplies, etc.
• Established employee committee to revise outdated employee handbook.
• Instituted employee-of-the-month program.
• Coordinated company holiday parties and outings.
• Implemented company-wide applicant screening and testing program.
• Revamped employee benefits package…added 401K, dental, and life coverage.
• Established clerical sales support function to assist in proposal preparation, telemarketing, etc.
Feb ’91 Accounting Assistant
To Dec ’91 Promoted to this position reporting to CFO with responsibility for various accounting functions including payroll, accounts payable, sales commission calculation and tracking, order entry, financial analysis and employee benefits administration.
May ’90 Administrative Assistant
Jan ’91 During the start-up of the firm this position reported directly to the CEO. As one of the first employees, this multi-faceted position included typical administrative responsibilities, as well as, recruiting, sales proposal preparation, production scheduling, purchasing, accounts payable, accounts receivable, and payroll.
EDUCATION
Batchelor’s of Science in Nursing
Fitchburg State College, Fitchburg, MA
Dale Carnegie Institute
Successfully completed Sales Advantage Training Program
Intuit, Inc.
Successfully completed Certified Quickbooks User Program
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