Judy Schlais

**** **** ***** *****

Maple Plain, MN 55359

Home: 763-***-**** dvc5nq@r.postjobfree.com Cell: 612-***-****

SUMMARY

A seasoned results-oriented production manager and marketing account leader with extensive experience in management, customer service, and process development in two international marketing and medical device companies. Major strengths in organization, leadership and staff development. Additional skills in problem solving and quality control.

PROFESSIONAL EXPERIENCE

GN RESOUND, Bloomington, MN 2002 – 2008

Supervisor

Increased line output from less than 100 to 225+ repairs daily while maintaining same headcount and enforcing documented process followed.

Exceeded company standard achieving 98% yearly quality output goal

Interfaced directly with clients, management, engineers, marketing, customer service, sales, IT, vendors and most importantly my team.

Retained multi-cultural team members through mentoring, motivating, training and handling disciplinary issues with my 40-50+ direct reports.

Led my lines through original ISO Certification, as well as in follow-up years.

Enforced 5S Strategies

CARLSON COMPANIES (CARLSON MARKETING GROUP), Plymouth, MN 1986 – 2002

Supervisor, Operations/Account Leader 1995 – 2002

Communicated and motivated employees with high performance and quality outcomes

Turned profitability of an account from $80,000 loss to 50% profit within one year.

Managed our P & L for each program.

Interfaced with outside vendor selection by ensuring quality work and fair pricing.

Served as primary contact for a client that generated over three million dollars in revenue. Met with legal, creative, the print center, mailroom, call center, and finance to ensure that the programs were on track and legally fulfilled our client contracts.

Interfaced with IT in designing reports and preparation of business requirements documents.

Specialist 1990 – 1995

Balanced/distributed internal and client reports on time

Met deadlines for reports, consumer mailings, repairs while handling multiple clients simultaneously.

Created procedure manuals and updated new process when necessary.

Received Carlson Marketing Group “Best-of-the-Best Team Achievement Award”.

Customer Service Representative 1986 – 1990

Reduced company costs as team lead for “Go for the Gold” resulting in several million dollars company reductions.

Prepared invoices, tracked costs for multi-million dollar accounts.

Researched, documented and provided customer service for 2.5 million members.

Judy Schlais Page Two

CARLSON COMPANIES (CARLSON MARKETING GROUP) (Continued)

Customized customer service, account data and, reports for clients, members, supervisors, and co-workers as needed.

Reduced company costs as team lead for “Go for the Gold” resulting in several million dollars company reductions.

WAYZATA AND ROBBINSDALE SCHOOL DISTRICTS 1980 – 1986

School Teacher

EDUCATION

BS, Education/Mathematics, University of Minnesota-Twin Cities, Minneapolis, MN

Completed various graduate level classes at the UOF M and Mankato in pursuit of a Masters Degree

COMPUTER SKILLS AND CONTINUING EDUCATION/CERTIFICATIONS

Proficient in Work, Excel, Power Point and Outlook

Carlson Companies Supervisor Certification (which included approximately 60 hours training relating to hiring, evaluation, rewarding, coaching, team building, motivation etc.)

Completed Covey Training and Coaching for Excellence

Completed time management, problem solving, human relations, career development and other courses.

Completed Visual Management and 5S Improvement

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