Detailed- Oriented Responsible Communicator
Resume:
D'Andrea Blackwell
Danville, Virginia 24541
*****************@*****.***
Objective
My objective is to become a great customer service representative, to learn more about becoming involved with my customers and the company.
Work Experience
Human Resource Associate
5/2007 - 11/2007 United States Postal Service, Greensboro, North Carolina
My responsibilities for this job was to make sure that newly USPS employees were put into the USPS database with their job information as well as their personal information. This was done for numerous employees mostly all from the state of Oregon, Wisconsin, Missouri, Minnesota, and Washington, also Nevada. I also had to email different forms of actions to my colleagues. Keeping track with employee hire dates making sure that they were assisted in a timely manner. This job title insisted that one would have to hire a total of 2000 employees within a one pay period time which consisted of two week period. Processing information for these employees did not just consist of two or three at a time but thousands. Working for the USPS as an Human Resource Associate prepared one even more to work under pressure and under stress and under the type environment that would make you push the envelop.
Rehabilitation Technician
12/2006 - 3/2007 Generations Change, Elon, North Carolina
My duties as a Rehabilitation Technician were first make sure that clients (adolescent girls) was well taken care of physically, mentally, emotionally, and if need so spiritually. Also while working at Generations Change, I worked as an secretary, making sure that appointments were made and set in a timely manner. Also played a slight role in Human Resource, seeing to other staff members getting their pay checks. Considering the fact that one is young also. I was able to connect with the young teenage girls on a level that other staff members may not been able to. I understood their struggles and how hard it was to try and maintain your goals. Through my life experience I was able to teach them to hold your head up high and you do not have to be a statistic. That they can beat the odds no matter what.
Customer Service Representative
5/2006 - 11/2006 Telvista, Danville, Va
My duties as an Customer Service Representative was to assist customers with their cellular accounts, for example, connecting, disconnecting phone lines , adding new features, changing phone numbers and any information the customer requested to be changed. Also answering any questions, and to do the job with 100 percent no less. Working at Telvista has given me great opportunities. I have learned how to deal with people through certain crisis such as internet problems and how to keep them from panicking when their not familiar with a problem on their new website.
Salesperson
11/2005 - 1/2006 Walmart, Danville, Va
While working at Walmart in the toy department during Christmas rush, my duties were to make sure that all toys were fully stocked and placed on the shelves at all times. Making sure the upkeep of the department was in top notch. Also it was my job to keep customers satisfied no matter what. Also one of my duties were to answer the phone and assist them with any questions that they needed to be answered. This job allowed me to become more inactive with people. I was able to learn how to express myself professionally not just as personally.
Drive Shaft Operator
11/2005 - 11/2005 Adecco/GKN, Roxborro, Nc
The work experience for this job was very demanding. It was a very physically challenging job. My job was to build driveshafts for the 2006 Honda Accords. This job allowed one to work on an assembly line which furthermore meant one would have to work in a timely manner. Unfortunately due to the fact that job was very physically challenging my time there was very short due to work injury. However, during my time there I would like to think that I was very productive.
Conveyer Belt Operator
9/2005 - 11/2005 Etoys Direct, Danville, Va
My task at this job was to pick the items of the pick tickets. The job was very fast paced due to he fact it was seasonal. The job required great patience and attention, and a eye for mishaps and great physical strength. After working at EToys Direct I experienced how work in a fast paced environment and to do a great job in a timely manner.
Sales Representative
4/2004 - 9/2004 Vector Marketing, Greensboro, Nc
Working with Vector Marketing was the very first job that allowed me to interact with people on a one on one basis. The purpose of the job was to sale cutlery to customers at every reason possible. Know matter what the outcome was, the sales rep was to stay optimistic at all times. Due to the fact that the representatives was working on commission. This work experience taught me the don't give up factor. If one door closes another always open. Learn from your mistakes and try not to make the same ones over again.
Education
North Carolina A&T State University, Greensboro, Nc
Some College Coursework Completed
Skills
Skill Name Skill Level Last Used/Experience
Troubleshooting Beginner Currently used/0
References
Reference Name Phone Email Type
Karen Gwynn 336-***-**** Personal
Karen Wilson 336-***-**** Personal
Alice Totten 336-***-**** Professional
Additional Info
I volunteered for Solid Rock's Catering Service. My task there, was to help base the foods, and wash the dishes. I still volunteer my services from time to time.I recieved a certificate in training for call center customer service, Avon contract and also training for Metro pcs contract. In addition to working at Telvista, I recieved several kudos for having great customer service skills. Living in Virgina will not be a problem for me having a job located out of town.
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