Customer Service Assistant
Resume:
PAMELA D. ABBOTT
PENDERGRASS, GEORGIA 30567
SUMMARY An energetic, quick learning, self-motivated person that is multi-task oriented, resourceful and a committed team player. Possesses excellent customer service skills and shows initiative in making sound business decisions. High aptitude for meeting deadlines and accepting challenging situations.
SKILLS Type 80+ WPM, WordPerfect, Word, Windows, MS Office. Docs Open, PowerPoint and Excel. Outlook and e-mail on the Internet. Bytescribe WavPlayer transcription software, with foot pedal able to download dds, wav, mp3.
TRANSCRIPTION
CONTRACTOR LawDocsXpress
Legal Transcriptionist
October 2010 - December 2010
LEGAL
EXPERIENCE Sandra Lekan, P.C. - Criminal, Civil, Family, Estate Planning, Transportation, Probate and Discrimination Law
Legal Assistant to Partner
January 2008 - December 2008
Preparation and filing of legal documents for superior, federal, state and district courts. File and litigation management. Transcribed, proofread, edited and finalized correspondences, memoranda, summaries and forms. General administrative duties include but not limited to opening of, date-stamp and distribute mail, answer attorneys’ calls; keep attorneys’ calendar; coordinate travel arrangements, conference calls, witness meetings and depositions; prepare and submit expense reports.
Kevin J. Pratt, P.C. - Criminal, Civil, Business, Bankruptcy, Law
Legal Assistant to Partner
November 2006 - November 2007
Preparation and filing of legal documents for superior, federal, state and district courts. File and litigation management. Transcribed, proofread, edited and finalized correspondences, memoranda, summaries and forms. General administrative duties include but not limited to opening of, date-stamp and distribute mail, answer attorneys’ calls; keep attorneys’ calendar; coordinate travel arrangements, conference calls, witness meetings and depositions; prepare and submit expense reports.
PAMELA D. ABBOTT
PAGE II
Jackson Lewis, LLP – Labor and Employment Law
Legal Assistant to Senior Associate and One Associate
January 2002 – November 2006
Transcribed, proofread, edited and finalized correspondences, memoranda, summaries, forms, etc, in preparation and filing of legal documents for superior, federal, state and district courts. Worked closely with outside counsel(s) and client(s) to obtain necessary records/information. Daily duties include transcription from dictation and/or written notes; draft proofread, edit and finalize memorandums, correspondences, and/or pleadings to superior, federal and state courts - including position statement(s) to the EEOC; file management; research and copy court cases and statues. General administrative duties include but not limited to opening of, date-stamp and distribute mail, answer attorneys’ calls; keep attorneys’ calendar; enter attorney time into DTE; coordinate travel arrangements, conference calls, witness meetings and depositions; prepare and submit expense reports.
Fisher & Phillips, LLP – Labor and Employment Law
Legal Assistant to Senior Partner and One Associate
May 2000 – February 2001
Transcribed, proofread, edited and finalized correspondences, memoranda, summaries, forms, etc, in preparation and filing of legal documents for superior, federal, state and district courts. Worked closely with outside counsel(s) and client(s) to obtain necessary records/information as well as general administrative duties which included, but not limited to entering attorney time into Carpe Diem.
Casey, Gilson, Williams & Shingler, P.C. – Transportation Law
Legal Assistant to Senior Partner and Two Associates
August 1999 – May 2000
Preparation and filing of legal documents for superior, federal, state and district courts. File and litigation management. Transcribed, proofread, edited and finalized correspondences, memoranda, summaries, forms, etc. General administrative duties which included entering attorney time into Orion, creating computer filing system for fast, easy retrieval and creating various confidential inter-office, attorney/client, personal and family related documents.
PAMELA D. ABBOTT
PAGE III
Insley & Race, LLC – Medical Malpractice
Legal Assistant to Senior Partner and One Associate
August 1998 – August 1999
Assisted attorneys in preparation of legal documents for superior, federal and state court filings. Performed numerous litigation procedures from discovery through settlement and/or trial. Transcribed, proofread, edited and finalized correspondences, memoranda, summaries, forms, etc., as well as processing monthly time sheets and expense reports. Coordinated depositions, meetings and travel arrangements, but not limited to maintaining attorney’s calendar file management and various administrative projects.
EDUCATION National Center for Paralegal Training, Atlanta, Georgia
Legal Secretarial Program ACICS Accredited
Certificate Awarded - November 1997
Legal assignments while in school
• Real Estate Law
• Immigration Law
• General Practice Law
• Transportation Law
• Corporate Law
DeKalb College, Dunwoody Georgia
Associates of Art
Undergraduate
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