TABC CERTIFIED

JOAN TRECE CONDE

Phone Number: 713-***-****

Address: ***** ************* *****

Houston.Tx 77064

Email: **********@*****.***

OBJECTIVE

To obtain a position in management where advancement exist due to skills and performance.

EXPERIENCE

2006-present Cricket Communications Houston, TX

Retail Business Manager

• Support Retail Business Manager with daily operational duties.

• Manage escalated spiral issues on a daily basis for indirect and direct stores.

• Maintain and monitor incoming retail sales representatives with proper daily procedures, up to date policies, ensuring appropriate opening/closing duties and maintain goals and performances of the store.

• Assist with in month-end inventory reconciliation and audits with Inventory Sales.

• Accountable for daily incoming revenue and nightly deposits.

• Aided District Director with direct with recruiting, coaching, and training in other Markets.

2003-2006 AT&T/ Cingular Wireless Memphis, TN/Houston, TX

Revenue Enhancement Sales/Retention/Customer Service/Manager

• Assisted with inbound calls on a day-to-day technical and billing activities.

• Maintained general inbound customer service calls delegating duties solving customer issues on a one-call resolution fulfillment.

• Managed escalated inbound and outbound spiral issues on a daily basis.

• Supported and monitored incoming customer service representatives with by proper protocol and up to date policies and training support to resolve customers’ issues successfully.

• Met proper sales quotas each month, this performance required analyzing inbound customers’ accounts.

2001-2003 Joes Crab Shack New Orleans, La/ Memphis, TN/ Houston, Tx

Corporate Trainer/Bartender/Hostess/Waitress

• Effectively greet and seat guest in a timely fashion, controlling flow of restaurant.

• Responsible for timely and courteous table and bar service.

• Accountable for bookkeeping for incoming currency on a daily basis from the staff.

• Prepare incoming personnel for sole position (s).

• Managed escalated issues as needed.

• Assisted customary administrative work, organized staff meetings, etc.

• Controlled food and bar cost coinciding with monthly inventory sales.

2001-2002 Catfish King Memphis, Tn

Manager

• Accountable for hiring and training employees.

• Reliable for incoming revenues pertaining to restaurant.

• Responsible for scheduling, meetings, incoming entertainment/performances, advertising, promotions, entertainment and daily agendas.

• Assisted with general kitchen duties.

• Controlled escalated issues from both floor and kitchen issues.

• Conducted timely table, bar and kitchen visits.

• Managed general staff of thirty.

• Responsible for all aspects of bar and front of the house.

1999-2001 Interscope Productions & Entertainment Los Angeles, Ca

Intern/A&R/Road Manager/ Personal Assistant

• Performed as a personal assistant to vice president.

• Organized and assisted with interviews of incoming entertainment.

• Attended as a production assistant including various duties: on-site videos, liaison with various A&R‘s music executives, organizing meetings, travel arrangements, contracts, and day-to-day incoming agendas.

• Maintained incoming billings, invoices and budgets.

• Assisted and Coordinated with publicity of various artist.

• Organized daily meetings agendas for staff of 25.

1998-2000 GTE Houston, Tx

Customer Service/Technical Support/Assistant Store Manager

• Performed as a personal assistant to the local manager.

• Assisted and Coordinated with incoming training personnel.

• Organized meetings for staff of 15.

• Assisted with inbound calls on a day-to–day technical and billing activities.

• Managed escalated inbound calls.

• Responsible for general sales (including latest promotions), daily log, informant to staff with emails of daily and technical activities to become more efficient to problem solving.

1995-1998 Cody’s Jazz Club/DC’s Lil Bit of Cajun Houston, Tx

Manager/ Event Coordinator.

• Managed a fast pace local club/ restaurant including all aspect front and kitchen.

• Creatively delegated company issues among staff.

• Responsible for daily logs, inventory, bookkeeping, incoming revenues staff and bar.

• Counted and deposited monies on a nightly basis.

• Delegated various Human Resource developments: hiring incoming staff, scheduling and payroll.

• Handled all escalated issues that occurred in the restaurant and bar.

• Assisted with incoming performances held in club.

• Kept daily contact with local papers and radio stations with upcoming events and performances.

1993-1997 KBCE/KMJQ 102 & 91.7 FM Natchitoches & Boyce, La

Sales/ Air Personality/ Assistant Urban Director

• Served as a local air personality for radio and clubs in surrounding areas.

• Organized and assisted with interviews of incoming entertainment.

• Attended as a production assistant including various duties: commercials, remotes, daily phone contact with A&R‘s music executives, daily logs of air play, organizing meetings, and local sales.

• Responsible for training incoming air personalities.

EDUCATION

1992 John F. Kennedy High New Orleans, La

Graduated- Diploma

1992-1993 Texas Southern University Houston, Tx

Mass Communications

1993-1997 Northwestern State University Natchitoches, La

Mass Communications/Marketing

1997 -1998 Art Institute of Houston Houston, Tx

Video Production Mass Media

Certificate

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