Maureen Swanson, SPHR

***** ********** ****

Avon Lake, OH 44012

440-***-**** - home

910-***-**** – cell

SUMMARY

Human Resources professional with demonstrated skill in supervision and motivation of employees, detail-oriented and 14+ years human resource experience in a corporate environment. Supervisory experience spans ten years, including professional and clerical staff. Specific areas of ability and experience include:

Compensation Recruitment

Compliance Training

Benefits Analyst Benefits Administration

HRIS Budget Development

Personnel Management Policy and Handbook Development

Investigate charges of discrimination/harassment

EXPERIENCE

FIRST FEDERAL OF LAKEWOOD, Lakewood, OH

Human Resource Generalist/Recruiter Oct 2011 – Present

Responsibilities include leading all recruitment activities for the corporate office, 18 branch locations and six loan production offices. Conduct on-boarding and supervisory training classes. Write and score job descriptions. Conduct employee investigations and take corrective action to resolve workplace issues.

PROJECT NOW, INC., Rock Island, IL

Human Resource Director Feb 2009 – May 2010

Personnel responsibilities included working with management staff in completing performance appraisals, policy and handbook development, employee recruitment, benefits administration and employee and management training.

Highlights of tenure include:

Revised Employee Handbook to include new military leave policies and clarification of current policies.

Worked directly with management and staff to encourage both professional and personal growth.

Standardized hiring protocols to assist in making sound hiring decisions while adhering to the requirements of the Fair Credit Reporting Act (FCRA).

Resigned this position due to spouse’s military transfer to Cleveland, Ohio

WORSLEY COMPANIES, Wilmington, NC

Human Resource Manager Feb 2005 – May 2008

Created, developed and motivated a recruiting and training team. Personnel responsibilities included appraising, developing, motivating, and hiring staff of 5 direct reports and 19 indirect reports.

Highlights of tenure include:

Built a successful team from a group that previously had poor morale and productivity.

Revamped hiring protocols to ensure sound hiring decisions were made prior to bringing new hires on board yet adhering to the requirements of the Fair Credit Reporting Act (FCRA).

Redesigned training programs to ensure proper training was received which resulted in reduced turnover.

Resigned this position due to spouse’s military transfer to Rock Island, Illinois

ST MARY’S DULUTH CLINIC (SMDC) HEALTH SYSTEM., Duluth, MN 1995-2004

Compliance Specialist November 2000 – June 2004

Benefits Analyst March 1988 – November 2000

Human Resources Assistant April 1995 – March 1998

Implemented and maintained the SMDC affirmative action plans to ensure compliance with federal, state, and local affirmative action laws and regulations. Investigated and resolved alleged violations of discrimination and harassment. Developed and monitored human resource’s record retention system and statistical reporting responsibilities in accordance with applicable federal and state laws and company policy. Developed and monitored procedures to ensure compliance with required immigration, criminal and other background checks. Conducted training on human resources practices, procedures and programs.

Highlights of tenure include:

Project leader of the Human Resources JCAHO committee. Resulted in Organization receiving their JCAHO Accreditation.

Provided documentation and written support which resulted in every charge of discrimination being dismissed.

Researched, developed and implemented a new system-wide pre-employment background check policy.

Responsible for annual $5 million plus budget preparation and reporting for the human resources department. Budget preparation included the benefits budget for 6,000+ employees.

Prepared all cost analyses for union negotiations for 25 different bargaining units and prepared benefit cost projections.

Resigned this position due to spouse’s military transfer to Wilmington, North Carolina

UNITED HEALTHCARE CORPORATION, Duluth, MN 1992 - 1995

Specialty Claims Examiner July 1992 – July 1995

Assisted with the development of claims payment procedures. Processed hospital and physician claims according to member certificates and provider contracts. Assisted in training new employees on proper policies and procedures.

Resigned this position to take human resource position with the Duluth Clinic.

COMPUTER SKILLS

PC software knowledge includes Windows, Microsoft Excel, Word, Infinium Human Resources Information System, AS400, Sage MIP and Tiny Term.

EDUCATION

Bachelor of Arts – Management Degree with a concentration in Human Resources

The College of St. Scholastica, Duluth, MN

PROFESSIONAL CERTIFICATION

Senior Professional Human Resources Certification (SPHR) - 2006

PROFESSIONAL AFFILIATIONS

Society for Human Resources Management (SHRM)

REFERENCES

Provided upon request

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